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Big Star Cadillac
Friendswood, TX
3,064 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,064 reviews
August 09, 2024
I am very disappointed in my 2021 Cadillac XT6 On August 1, 2024 I was stranded on major highway in unsafe condition for 2 hours when traveling at 70 MPH it stopped and I had no control over anythin August 1, 2024 I was stranded on major highway in unsafe condition for 2 hours when traveling at 70 MPH it stopped and I had no control over anything on the car. 911 sent emergency tow to block the freeway and rescue my husband and I . We had it towed to dealer at our expense and Bobby Miller called us asap and he received the car and said it was FUEL CONTROL PUMP MODULAR. had to order part and it came in picked up the car on Monday August 5. the very next morning August 6 the car did the same thing and this time I was NOT in unsafe area. OnStar was able to tow it to the dealer. By the time the tow truck arrived the car was able to be put in gear and it has been at the dealer since. On August 8 the dealer did call and offer a loaner car. As of today August 9, 2024 there has been nothing to report on my car.. I do appreciate Bobby Miller for listening to my concerns and understanding how up set my husband and I were after being stranded on a major highway. Margaret and Wayne Brueggeman More
by BABYJANEFORD
Verified CustomerEmployees Worked With
August 09, 2024
Big Star Cadillac made me feel like a Big Deal. Service was spectacular. Each issue was dealt with professionally and there were no surprises. Service was spectacular. Each issue was dealt with professionally and there were no surprises. More
by jcollazo99
Employees Worked With
August 08, 2024
George is great, hands down the best car salesman I have some across. The dealership was well maintained. some across. The dealership was well maintained. More
by dbarnedw
Employees Worked With
August 08, 2024
The saleswoman did a great job finding the car that meets my needs in a short time,, no hassle and pleasant experience throughout the process of trading in my older cars for this new-to-me car. my needs in a short time,, no hassle and pleasant experience throughout the process of trading in my older cars for this new-to-me car. More
by GSTACY
Employees Worked With
August 07, 2024
this review is just about service or bettewr said LACK OF WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now wi WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now with only 1300 miles. they said they ordered 70 parts to fix it that took 2-3 weeks. then while driving it back to me same problem developed again car returned to dealer for mpore service. all of what I know to this point is from ME reaching out, the customer. THESE PEOPLE HAVE NO IDEA WHAT CUSTOMER SERVICE IS ALL ABOUT, but the few texts I have received was asking me to RATE theit dealership & if I can't give them a 5 to please call the name listed on the text!!! I am a disabled veteran senior citizen who has been around a long time but I have never had such TERRIBLE SERVICE with a car dealership!!! I WOULD NOT RECOMMEND THIS DEALER TO ANYONE!!!!! More
by tundra2015
August 06, 2024
The best service friendly. Mario clarified all the doubts I had about financing. Thank you all. Mario clarified all the doubts I had about financing. Thank you all. More
by NORA1
Employees Worked With
August 06, 2024
Great customer service and they keep you informed on what’s going on with your car what’s going on with your car More
by VEEHOLLINQUEST
Employees Worked With
August 04, 2024
Chris was really helpful in buying the right vehiclefor my business. Thanks Chris for all you do my business. Thanks Chris for all you do More
by ZACCHAEUS ADELERE
Employees Worked With
August 04, 2024
Jose Teran, es una persona muy profecional y muy amable, tienen el mejor servicio que en cualquier otro lado...gracias Jose tienen el mejor servicio que en cualquier otro lado...gracias Jose More
by mtb7109
Employees Worked With
August 04, 2024
The service department is amazing and friendly. Bobby is always great help and takes great care of us. Bobby is always great help and takes great care of us. More
by coachesrealty
