Big Star Cadillac - Service Center

I received the best service from the minute I walked in. My sales representative Mauricio went above and beyond to give me the best buying experience. My sales representative Mauricio went above and beyond to give me the best buying experience. More

Service ticket is still open. Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me bef Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me before he left, but I had to check in with the desk to get the status. I was waiting at dealership. Had to request shuttle home. When I called the next day ( I had to initiate), no update available. It took 2 days to diagnose the problem and burned 1/4 tank of gas. Problem is recurring rattling. First told it was foreign object in seat, but rattling still there. Then told muffler, repaired, but still there. Now, told muffler again, waiting on part. Rattling noise when accelerating from full stop. Getting notifications for work already completed, but when I ask what else needs to be done, no additions. More

I was very please but I was told by another person a salesman Darren Robinson who works at Sterling mcall to expect nothing but good service since I live in the Clear Lake area. He was right on| salesman Darren Robinson who works at Sterling mcall to expect nothing but good service since I live in the Clear Lake area. He was right on| More

My sales person made buying from Big Star worth it. Thank you for your help. Picked up my floor mats. Thank you for your help. Picked up my floor mats. More

Big Thanks to Big Star and Bobby Miller. My car was in need of a must be repaired now situation and Bobby took care it as quickly as he could. The techs provide pics to assure me of the repa My car was in need of a must be repaired now situation and Bobby took care it as quickly as he could. The techs provide pics to assure me of the repairs to be completed. Bobby heard my concern of being without a vehicle was a struggle. The next day he was able to accommodate me. Work life did not stop! Also, thanks for returning my car clean! More

Jeff always comes through. Keeps me informed and resolves all issues . Looks like the remodeling will make the waiting are top notch Keeps me informed and resolves all issues . Looks like the remodeling will make the waiting are top notch More

This was my best experience yet. Our service advisor was amazing and went above and beyond! Our service advisor was amazing and went above and beyond! More

I liked the way I could contact the advisor without actually going thru many people before hand. actually going thru many people before hand. More

Smooth experience with car repair, pickup and delivery! I have had no other problem with my car. I have had no other problem with my car. More

They were times and professional. They provide transportation from dealership to home and back home again. They provide transportation from dealership to home and back home again. More