Karah Gonzales

Excellent service, very kind and always gives me the information I need about the maintenance of my car. information I need about the maintenance of my car. More

by YLLEN_0325 Verified Customer Verified Customer

Helpful 0

Report | Print

I never leave reviews but because of one employee and her great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah a great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah and her great customer service was able to create a work order ticket and take my wife’s truck in despite not having a appointment. Karah asked what i was needing done to the truck. She said that what I went in for was a easy job and she assured me that the truck would be ready by end of day. Karah reached out to me once sthe vehicle was ready. She had not only made sure my wifes truck was serviced correctly she had it washed and ready for pick up. Karah has great customer service and passion for what she does. Im not a fan of the cadillac service department but aslong as Karah works there I will be taking my truck in for service. More

Helpful 0

Report | Print

Karah is always helpful when I come in for service. She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be well taken care of by the company, always dedicated to eradicate any issue that's in her way in order to ease the customer. You go Karah..... More

by montgenius Verified Customer Verified Customer

Helpful 0

Report | Print

Had some issues in the beginning after a failed software update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pl update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pleased with the result so far. More

by john.kirkpatrick Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service good response and good customer service after service wash clean vehicle . Shuttle service on time after service wash clean vehicle . Shuttle service on time More

by M.MAHENDI Verified Customer Verified Customer

Helpful 0

Report | Print

Karah has been my point of contact for service on my cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate with. More

by tagriffin5 Verified Customer Verified Customer

Helpful 0

Report | Print

My service visit at Big Star was pleasant and business as usual. Karan was very helpful and I was very pleased with her work attitude. Thank you for the car wash. usual. Karan was very helpful and I was very pleased with her work attitude. Thank you for the car wash. More

by VJOHN7777 Verified Customer Verified Customer

Helpful 0

Report | Print

Kara was very aware of her duties and very helpful explaining all repairs and paperwork and best part was constant communication, reason we return is due to karas professional skills explaining all repairs and paperwork and best part was constant communication, reason we return is due to karas professional skills More

by poncejoshua Verified Customer Verified Customer

Helpful 0

Report | Print

Good customer service. Prompt response from Karah when I texted her. Shuttle service was a plus. Totally pleased with the experience. Prompt response from Karah when I texted her. Shuttle service was a plus. Totally pleased with the experience. More

by KATHYHOUPT Verified Customer Verified Customer

Helpful 0

Report | Print

Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gonzales and everyone in service department for doing very good job. Everyone very professional, knowledgeable, very nice and helpful. Definitely 5 star and 10/10 excellent. I also want to thank Keith Mujica who was helping me with the process of buying my Cadillac Escalade in 2022. The process was very smooth from the start to end. The whole experience with Big Star Cadillac is 5 ⭐️ STARS!!! Definitely I strongly recommend Big Star Cadillac for all your car buying and service needs. Big Star Cadillac is always the best! More

by miltonwalter Verified Customer Verified Customer

Helpful 0

Report | Print