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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,270 Reviews

1,270 Reviews of Big Star Cadillac - Service Center

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September 02, 2023

Salesman was easy to work with and now service dept was wonderful to work with! Appreciated transportation to and from More

by vivequintana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Sep 05, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 02, 2023

Communication and follow up was great! Jose took care of us and had speedy service More

by hryfam5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 02, 2023

Dropped car off for rattle in door, it took an overnight stay to get right More

by TERI5SMITH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 02, 2023

The service I received with big star Cadillac was a great experience...jose made it so easy for me.. More

by andrewojeda233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 02, 2023

Mr. Bobbie Miller always provide 5 star seevice with my vehicle and I am grateful. More

by ETHELELLIS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 02, 2023

Professional, courteous, responsive, considerate, knowledgeable, caring, supportive, understanding and downright great to deal with at all times More

by MIKKI.EDWARDS
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 01, 2023

The attention to detail is absolutely 5 star. Everything matters and I really appreciated that More

by WALKERMD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Sep 01, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 01, 2023

Ansley was great. It was easy to set up my appointment through the mycadillac app. More

by JEFFYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeremy zzRodabaugh, zzAngelika zzFelix
Sep 01, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 01, 2023

Responsive and Careful Service Department. Bobby Miller is a ************outstanding Service Advisor. I rely on his Advice and Guidance. Always willing to answer questions on the phone. Cadill More

by ALICEJCOAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 01, 2023

Our new car wouldn't work. They took the car in and began to diagnose the issue without delay. We were provided a loner car with no wait. Shortly after leaving it we were told More

by KAYRENMINGUS
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson, zzJeff zzDial
Sep 01, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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