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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,268 Reviews

1,268 Reviews of Big Star Cadillac - Service Center

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August 19, 2023

I got the vehicle I wanted at the right price and they delivered it to me free of charge. That saved me over $900 dollars, which was the going rate. Thank you I love my truck More

by rbaileyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeremy zzRodabaugh
Aug 21, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 19, 2023

Bobby is a true professional who makes the service experience exceptional. He is friendly and excellent at keeping you informed during the service progress. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 19, 2023

Mr. Teran acted in a discourteous and unprofessional manner. A true professional would have known what this visit was about, greeted me at my vehicle, and escorted me to the service desk. More

by mevqaqc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Big Star Cadillac responded

Thank you for your review and bringing this to my attention. Please reach out to me directly with your best contact information so that I can better understand your concern. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

August 18, 2023

I have done business with this dealer for many years they are the best of all More

by HURDGLADYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 18, 2023

Very clean . . the wait was reasonable .. she was very helpful and great to work with More

by mcmillan.tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 18, 2023

Nice young man. Not pushy but professional . Recall complete in a few hours. I’m happy with your service!❤️ More

by SAHINSON.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 18, 2023

Great service as always. Making the appointment was easy. Excellent car wash was really appreciated More

by RYORKWESTBR97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial
Aug 18, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 18, 2023

Karah was great kept me informed and always got back with me when I had questions. More

by MPRUNEDA83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Aug 18, 2023 -

MPRUNEDA83 responded

Work was done in timely manner and the deliver and pick up service was an additional perk to the already great customer service.

Aug 18, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 18, 2023

Very informative and professional service and very courteous staff. Thank for all the support and being nice to us. More

by MICHAELTT2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 18, 2023

Very nice young man. He did a great job. Excellent car wash inside and out! The staff needs to communicate with each other better though. More

by MCASTALDO2190
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial
Aug 21, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! We will be sharing your feedback and concern with our team. Have a great day!

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