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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,258 Reviews
Call Service Center (281) 819-4641

1,258 Reviews of Big Star Cadillac - Service Center

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July 30, 2023

Always friendly and informative through out the service process. My truck is always returned nice and clean. More

by NIKKIGOINS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 30, 2023

Honest caring service is all i have got from Jeff and all his co-workers ! Except for no Donuts , everything is perfect when i have to make a visit !! More

by SAMMY-R-1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Jul 31, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Jeff provided you with such a positive experience! We will see what we can do about donuts. Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 30, 2023

I worked with Bobby Miller for better than 7 yrs, and he always is able to answer my questions, no matter how technical they are, and gets what I need to have done most expediently. More

by LADY3BGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amelia Gulli, zzSteve zzSons, zzJeff zzDial
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Jul 31, 2023 -

Big Star Cadillac responded

Thank you, Lisa! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 29, 2023

We are always satisfied when bringing our Cadillac XT5 for service. Everyone is friendly, knowledgeable, and attentive. More

by mfletch8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson, zzJeff zzDial
Report | Print
Jul 31, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 29, 2023

This is my 3rd Cadillac from this dealership and Bobby Miller has been my service advisor for all. You need a 6th star for Mr. Miller. More

by rhkuebler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Big Star Cadillac responded

Thank you for your loyalty! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 29, 2023

Bobby Miller’s service on my Cadillac vehicles continues to be outstanding. Also Big Star. More

by CAROLEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 29, 2023

Very disapointed, three times had you try to repair my SUV and could not fix it. You need to get rid of bad technician More

by RARAIZA102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Big Star Cadillac responded

Thank you for your review. I am sorry to hear that you feel that you have not received a 5-star experience from us. At your earliest convenience, please return my call so that we can discuss a path foward. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

July 29, 2023

Always providing a great service. Service advisor is always on track with my vehicle maintenance. More

by oyeshileg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
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Jul 31, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 28, 2023

Excellent service and very professional! They pay attention to detail and are customer oriented. Thumbs up!! More

by ugomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Jul 28, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 27, 2023

Buying the car was great! Now that we are having problems with it no one wants to help me out. More

by ABENNETT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Big Star Cadillac responded

Thank you for your review. We are happy to hear that you enjoyed your sales experience with us but also saddened that you feel you have not received a 5-Star Experience since. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

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