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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,235 Reviews

1,235 Reviews of Big Star Cadillac - Service Center

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January 15, 2025

She is great and efficient. Very nice and helpful. She always takes care of me and works hard More

by KIMROLIVAREZ
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 15, 2025

Service/dealership looks very nice since the remodel. The place looks awesome and very clean. More

by BAGARCIA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 15, 2025

Mr. Lee Velasquez, excellent customer interaction person. If this was a place where they worked on ALL vehicles, my Ram truck would be there for repairs. More

by Severancejf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 15, 2025

It was good experience, good service, good people. Did not take to long to service the car. More

by SANTI.F22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 14, 2025

Great service, attends your needs, always an smiling face, very clean environment, always asking how they can help More

by MARTINEZROBERTO29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 14, 2025

I dropped my vehicle off and it was serviced in a very timely manner. The carwash could have been better but it is okay More

by AMSUSJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 14, 2025

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

January 12, 2025

The dealership has always been very efficient, reliable and accommodating as well as comfortable. Tha new renovation is amazing. More

by A_nvasquez1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Glad you enjoyed our new facility. Thank you for choosing Big Star.

January 12, 2025

Service at Big Star Cadillac is excellent. Bobby is kind and efficient, which makes the process from start to finish a pleasant experience. Thank you Bobby! More

by LIZARIVERA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 11, 2025

Albert was very nice and helpful. Took good care of me and helped me out when an unexpected problem was discovered on my vehicle. More

by F.WILLIAMS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Big Star Cadillac responded

Thank you for your review. Although things seemed to go well, we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

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