Big Star Cadillac - Service Center

Excellent service good response and good customer service after service wash clean vehicle . Shuttle service on time after service wash clean vehicle . Shuttle service on time More

Ainsley helped us and we appreciate her good customer service. We were treated fairly and quickly and I appreciate her attentiveness to details. service. We were treated fairly and quickly and I appreciate her attentiveness to details. More

Karah has been my point of contact for service on my cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate with. More

Bobby is always very helpful. He responds quickly to all of my concerns. I always have an excellent experience at Big Star. He responds quickly to all of my concerns. I always have an excellent experience at Big Star. More

We dropped off our vehicle with issues that would need investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to cal investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to call back on the 3rd day to follow-up myself. One of our service items was to have the sunscreen (the covers the sunroof) replaced. When we arrived to pickup the car, there were dirty handprints all over the new sunscreen. Many handprints, and very obvious. Ainsley went out with some cleaner, intending to tidy it up herself, only to realize that the task was bigger than that, and it needed to go back into service. With all we had done, the bill totaled over $3.3k. A discount was applied to one of the service items (transmission flush) but it sure felt like the overall discount, on the total bill, could have been more. More

Jose we quick to communicate and kept me updated through out the repair of my vehicle. out the repair of my vehicle. More

These guys were Great! I’m traveling from Arizona, needed an oil change, they took my car in and changed my oil immediately. Thank you, Thank you, Thank you! Christine Ca I’m traveling from Arizona, needed an oil change, they took my car in and changed my oil immediately. Thank you, Thank you, Thank you! Christine Caine More

Big Star cadillac offers great customer service. My service provider Ainsley always get the job done for me . My service provider Ainsley always get the job done for me . More

This dealership gave me a great experience due to the customer service i had received customer service i had received More

I found the service consultants to be under staffed. We received no updates on progress of our vehicle. I called to inquire on when our car would be ready. I received no call back after two inquiries. We received no updates on progress of our vehicle. I called to inquire on when our car would be ready. I received no call back after two inquiries. More