Big Star Cadillac - Service Center

Fantastic service and only at big star you’ll find high class service where they bring you a lender and take you car to the dealer for service during your busy schedule class service where they bring you a lender and take you car to the dealer for service during your busy schedule More

This is the best dealership I have ever done business with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. No Pressure. They were problem solvers... helping me replace my old car with a new one. I would rank their service department a 10! They always put me in a loaner car which is a big plus. And they explain what needs to be fixed, and why it's important, and they do the repair right the first time, at the right price. I have found my dealership for life. More

My service write, Isaiah, was awesome. His customer service was exceptional and I will definitely visit Big Star for my next service. Also, Brian the concierge driver, was absolutely amazi His customer service was exceptional and I will definitely visit Big Star for my next service. Also, Brian the concierge driver, was absolutely amazing!! More

My service writer Jeff was provided excellent service while my vehicle was being serviced. Thank you Jeff while my vehicle was being serviced. Thank you Jeff More

There were things that I didn't agree and like in the way they negotiated price. Didn't feel 100% honest, but the salesman did his best and made it acceptable! they negotiated price. Didn't feel 100% honest, but the salesman did his best and made it acceptable! More

I always appreciate Bobby being our service coordinator. He does a great job keeping me informed. He does a great job keeping me informed. More

As always Jeff Dial went above and beyond my expectations. He is professional, courteous and knowledgeable. It's always a pleasure to work with him. expectations. He is professional, courteous and knowledgeable. It's always a pleasure to work with him. More

Bobby Miller is the best! He always explains what's going and lets us know he details upfront. He always explains what's going and lets us know he details upfront. More

Big Star always answers my call when I’m calling about service. They are hand workers. service. They are hand workers. More

The dealership is the best place for maintenance on new vehicle.As they are in a temporary building awaiting completion of a new facility .What is notable about this dealership is the sales staff is basic vehicle.As they are in a temporary building awaiting completion of a new facility .What is notable about this dealership is the sales staff is basically not friendly.While waiting on my vehicle , we are in a mixed waiting room of service and sales.Almost every salesman is visible in the temporary building. Nobody appears to greet you with a smile or any attention while walking through past the customer, regardless of why they are there.Service staff was attentive except of one female service advisor who was a bit short with me when I asked her if my vehicle was ready.My advisor was not there right then and she acted like she didn’t want to be bothered.My advisor returned our vehicle to us with a pleasant attitude. More