Big Star Cadillac - Service Center

The service department is good, people are helpful and friendly. Bobby Miller is an excellent service advisor. I always know whatever issues I have with my car he will take care of them. friendly. Bobby Miller is an excellent service advisor. I always know whatever issues I have with my car he will take care of them. More

Excellent customer service and fast turnaround! Bobby has always been great! Love Big Star Cadillac! Bobby has always been great! Love Big Star Cadillac! More

Great service! Everyone there is kind and respectful. My vehicle was also washed and vacuumed. Everyone there is kind and respectful. My vehicle was also washed and vacuumed. More

I arrived for my 11:15 am appointment and was told by Ainsley that it would be a two hour wait. She was busier watching her son's little league game on her phone that checking me in. My Saturn Rogue wa Ainsley that it would be a two hour wait. She was busier watching her son's little league game on her phone that checking me in. My Saturn Rogue was kept over the weekend and on Monday afternoon, I had to call and check on the car. Ainsley never kept me apprised of the situation. I can say that the service manager was attentive by placing me in a loaner for the weekend. More

I always get the best service at Big Star Cadillac, and Ainsley is the best service person I’ve ever worked with. Ainsley is the best service person I’ve ever worked with. More

Big Star Cadillac is a very good dealership. Everyone that I have encountered has been very nice and professional. Isiah in the Service Department is a greay communicator. He explained my servic Everyone that I have encountered has been very nice and professional. Isiah in the Service Department is a greay communicator. He explained my service in detail and actually found my award points that was used for part of my payment! More

Cadillac hires quality individuals who care deeply about their customers and are proud of the Cadillac Brand. I recently came into the dealership for service and Albert ensured I was completely comfortab their customers and are proud of the Cadillac Brand. I recently came into the dealership for service and Albert ensured I was completely comfortable and ensured I was in and out in a timely fashion. Great job you guys!! You have created a forever customer. More

Ainsley R. was Awesome!! She made sure I was taken care of during my routine scheduled service. Thank you!! was Awesome!! She made sure I was taken care of during my routine scheduled service. Thank you!! More

Although bought CT5 from Bayway SW, it didn't make sense to tow that far. Didn't know about Big Star. Best dealership. All were concerned about my one year old car stranding me multiple times. They were to tow that far. Didn't know about Big Star. Best dealership. All were concerned about my one year old car stranding me multiple times. They were persistent and my car has been reliable for three weeks with multiple short trips. I consider them family. More

Easy to drive in and drop off my car. Albert was very professional and easy to deal with! When my car needed a part that would take several days to come in Albert took care of me and got Albert was very professional and easy to deal with! When my car needed a part that would take several days to come in Albert took care of me and got me a loaner so that I could get to work. I always appreciate getting a freshly hand washed car when I bring in my car to get serviced! That’s always a plus! I have already recommended this dealer for a friend who is looking. Thanks for taking great care of me and my car Albert! 👏 More