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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,256 Reviews
Call Service Center (281) 819-4641

1,256 Reviews of Big Star Cadillac - Service Center

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October 15, 2023

I LOVE GOING THERE TO GET MY XT5 WORK ON. THIS IS MY THIRD CADILLACE FROM THERE. THE STAFF IS GREAT. More

by CECBLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson, zzJeff zzDial, zzRaven zzRasberry
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Oct 16, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 14, 2023

Always great service. Everyone is always polite and the car is always ready when scheduled. More

by MARGARETNELLCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 14, 2023

Everything was as expected. Did a great job getting the work complete in a timely manner. More

by kyle.fletcher2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 14, 2023

Excellent service every time I go to Big Star Cadillac! Karah was great at keeping me informed on the status of my vehicle and if anything needed to be done. More

by AMBER.ALANIZ14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
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Oct 16, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 14, 2023

The service was great. The people that helped me all my questions. I did not feel pressure when told about the work need and about the price. More

by QUEEN_77035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Oct 16, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 14, 2023

Jose was very friendly and helpful to us. A 5 star employee deserves a raise. More

by SHARONEGRIFFITH57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benito Sanchez
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Oct 16, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 14, 2023

Close to home and they always help me out a ride while my car is getting serviced. More

by JRGONGRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Oct 16, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 13, 2023

My vehicle is still making the same noise as before. The Issue is not resolved. More

by betty6boop6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Big Star Cadillac responded

Thank you for your review. Like you, we believe that our service work should be completed right the first time. We apologize if we did not deliver on that goal. Please reach out to me directly with your best contact information so that I may gather more details and we can work to provide options for a resolution. Jason Wilson, jwilson1@bigstarcadillac.com, Service Director.

October 13, 2023

Good experience and service by the dealership service department and my service advisor Ainsley Roark. Thanks for the good work. More

by BROWN7557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 13, 2023

Always professional, always great customer service. Got me in and out with a short wait time. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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