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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,307 Reviews
Call Service Center (281) 819-4641

1,307 Reviews of Big Star Cadillac - Service Center

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October 23, 2023

This dealership has the best sales rep Phillip Conner and the best service advisor Ainsley More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raven Rasberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 22, 2023

The dealership was clean and organized. The service was very fast and very affordable. Bobby has been handling my car for years and is extremely good with communication. More

by ESANCHEZ7788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 22, 2023

It’s always a pleasure to visit Big Star, the staff is always professional and helpful. I don’t hesitate to tell all my friend and everyone I meet to go to Big Star Cadillac for all your car needs! More

by BSQUARE100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
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Oct 23, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 22, 2023

Great service Frienly stayed in contact the whole time during the process great sales person More

by billyc19650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzDaisy zzGutierrez
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 22, 2023

Jeff always take care of me! He is very professional each time I go in. More

by VICKILYN413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Oct 23, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 22, 2023

Extremely courteous and friendly staff. The service was great and the complimentary car wash was nice. I live in Nederland but will drive to Clearlake just because of the great service. More

by michelle96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 22, 2023

Big Star has excellence service and great people who are professionals and always exceed my expectations. More

by toster0801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 22, 2023

My service and warranty work were done fine but one of my issues is unresolved. Big Star says it's OnStar and OnStar says it's Big Star. I feel certain if the right person looked at my issue it could be re More

by LLBUSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Lisa, Thank you for your feedback. I will do just that and will call you at my earliest convenience to work towards finding the solution. Thank you for your business. Jason Wilson, Service Director.

Oct 23, 2023 -

LLBUSWELL responded

I look forward to speaking with you. Thanks Lisa

October 22, 2023

It’s fine , friendly people concerned about making sure your vehicle is in great shape More

by CREARCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 21, 2023

Jose is very good at his job, took great care of my car from start to finish More

by jamsums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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