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Big Star Hyundai

Friendswood, TX

4.3
6,694 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,694 reviews

December 24, 2023

Communication is lacking now. Service is usually pretty good but I guess this day was an off day. More

by fwells08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung
Dec 26, 2023 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If there is something specific regarding you would like to share, please email me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

December 23, 2023

Great service and timely response to my questions and answers in a respectful way my sales person was honest More

by zachariah.morrison80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben
Dec 26, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 22, 2023

Simply the best! Consummate professional. Great service. Good. Good Good Good Good Good Good Good More

by LOFARO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
Dec 22, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 20, 2023

Have not received gift cards and floor mates promised at purchase. Wondering if they will be delivered. More

by Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
zzMaria zzCauich, zzDevante zzJones, zzGabriel zzCruz
Dec 20, 2023 -

Big Star Hyundai responded

Thank you for your review and your business. Please email me your best contact information to gabrielc@bigstarhyundai.com. I would like to get personally involved to ensure that you receive all that has been promised to you. Gabreil Cruz, General Sales Manager.

Dec 24, 2023 -

Customer responded

Recieved, what is nothing more than discount cards that gives the same discounts as i can find on line every day. Was promised gift cards not coupons. Big difference! Amazing this dealership uses so many deceptive tactics to sale what I have only found to be well built and dependable vehicles with what starts off as a resonable price. I am guessing they dont get any return customers.

December 20, 2023

I bought a nice used car from this dealership. No with that said, my buying experience was a joke. I traded in my Mercedes for a Jeep. I was cleaning out the old car and left everything in my ce More

by airborne8766
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
zzBrentley zzChavez
Dec 28, 2023 -

Big Star Hyundai responded

Thank you for your feedback. We are happy that were able to locate your items in the make-ready department lost & found and return them to you. It is not uncommon for customers to temporarily forget about personal items left in trade-ins. Sorry to hear that Brantley did not respond to you right away about this. In regard to the payment, the reason was explained and mutually agreed to before signing. We hope your purchase brings you many, many miles of enjoyment. Gabriel Cruz, General Sales Manager.

Dec 28, 2023 -

airborne8766 responded

The payment was not explained to me. I made a deal with Luis Delcid, sales manager. Then Randol Manjarrez decided to change the payment amount. BAD BUSINESS DEAL Gabriel Cruz!!!!

December 20, 2023

I purchased a used car from this dealership in October. We signed the papers and paid cash for the vehicle. They didn’t deliver the vehicle on time claiming they were working on their famous 121 point insp More

by Single mom taken advantage of
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnaldo Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Big Star Hyundai responded

Thank you for your review and your business. I am disappointed to hear that you feel that you received anything less than a 5-star experience. Please email me your best contact information to gabrielc@bigstarhyundai.com. I would like to get personally involved to ensure your highest level of satisfaction. Gabreil Cruz, General Sales Manager.

December 20, 2023

What is the point of an appointment if it still takes 3 hours for an oil change and they attend cars that didn't have one before you!! More

by bigferny21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaleb Chadwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Big Star Hyundai responded

Thank you for your review. We apologize for the wait, we agree that a simple oil-change should not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Kohl Young, Service Director.

December 20, 2023

Very attentive to customers. Only drawback is extreme wait time for oil changes. Could be addressed by not overbooking. More

by haroelant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
Dec 21, 2023 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

December 20, 2023

very good service-everything perfect , all people working very friendly STEFFY HERNANDEZ VERY GOOD WORKER More

by TRANYEN74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 19, 2023

Great first time buying experience at Big Star Hyundai. Lots of inventory and friendly sales & finance folks. More

by Jennifer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zzJames zzTeng
Dec 20, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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