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Big Star Hyundai

Friendswood, TX

4.3
6,694 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,694 reviews

October 06, 2023

Great service advisor, work done quickly, offered complimentary shuttle from home to dealership. Communication was timely and accurate. More

by DRFRIERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBilly zzWilliams
Oct 06, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big StarHyundai!

October 05, 2023

Alex was great he did the work we felt like family got the deal done best dealerships More

by jobss2944
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc
Oct 06, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 04, 2023

Great service. Wish it don’t take so long but that’s my only complaint. More

by E.DUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Oct 05, 2023 -

Big Star Hyundai responded

Thank you for your review. We do apologize for the wait time Following the move to our new facility, we have unfortunately uncovered a few systems and equipment not functioning as we had anticipated. This should greatly improve in the coming days and weeks. Kohl Young, Service Manager. kohly@bigstarhyundai.com

October 02, 2023

Very helpful and professional. Sensitive to my time and accommodating. Clearly explained the process and how long it would take to fix my car. More

by pamatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Oct 03, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 01, 2023

My experience was handled professionally and efficiently. I like having the option of a shuttle service. I will continue to use Big Star. Thanks, More

by DMV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Hartung
Oct 02, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 29, 2023

Was very nice listen to what we needed and asked if there was anything further he could do to help. Will be back More

by KGCLARK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 29, 2023

Great customer service at every visit. Easy process from start to finish. As well as the free ride back to the office More

by Ahuyuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 28, 2023

This visit was for routine maintenance and a warranty fix. Great service from Eric checking me in and as always Adrian Chapa was great. He kept me informed throughout the process and went over the recomm More

by WEMYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Sep 29, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 28, 2023

I was taken care of with excellent care fast friendly knowledgeable professionals as well as fast Uber service that Steffy arranged. More

by PAULETTEBEAULIEU50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 28, 2023

Communicated via text for over a week. Told them my offer on a used vehicle before going in. Vehicle was listed at 39,980 online. I told them “hey, I live an hour away. My offer is 37.5, d More

by Pglaze
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Trey
Sep 29, 2023 -

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy sales experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com

Sep 29, 2023 -

Pglaze responded

You respond with this apology on everyone’s negative review but obviously haven’t addressed this manipulative tactic

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