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Big Star Hyundai
Friendswood, TX
6,694 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,694 reviews
Verified Customer
September 28, 2023
Bobby was fantastic. Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since you made me wait 5 weeks for the appointment. I called reasonably upset and Bobby jumped on board and took care of the situation. He is my hero! I couldn't have been more pleased. More
by Neveragain0802
Employees Worked With
Bobby in Service, zzBilly zzWilliams
September 25, 2023
Six weeks for service completion is way too long! Appreciate Hyundai’s Goodwill repair but service time was extremely slow and inconvenient for customer. No manager stepped in to reply to my communic Appreciate Hyundai’s Goodwill repair but service time was extremely slow and inconvenient for customer. No manager stepped in to reply to my communication/email or message request. Tech Juan tried hard and worked with Hyundai on warranty. If I had not continued calling for updates 1-2 times a week, do not know when car service would have been completed. Juan should/could have been authorized to give a courtesy maintenance service that was done on the car. More
by tasmanny
Employees Worked With
September 23, 2023
Great, agent was super. Every thing done right. Thank you very much. See you next timr Every thing done right. Thank you very much. See you next timr More
by takavulla
Employees Worked With
September 20, 2023
Great service. Adrian chapa as customer service gets a 100 plus. Great communication with the customer Adrian chapa as customer service gets a 100 plus. Great communication with the customer More
by ELIZABETHPOLLOCK18
Employees Worked With
September 17, 2023
Waiting is too long no refreshments no water just wait n sign life away with no explanation sign life away with no explanation More
by tdangerogun2518
September 17, 2023
Buying this vehicle was by far the most frustrating experience for buying a car. After buying my car, the sun roof was broken and needed to be fixed. Because if this, I didn’t get to drive off the lot experience for buying a car. After buying my car, the sun roof was broken and needed to be fixed. Because if this, I didn’t get to drive off the lot the day I bought it. I was promised that I could pick it up the next day, the next day comes and it wasn’t ready. The communication was so awful that nobody even told me that my car was being sent to a shop in Houston. I was told that instead of putting the sunroof on the tracks that they would try to fix it. The only communication we received was when we would reach out and ask a million questions. Turns out, they ended up not fixing the sunroof after days of having it because I demanded that I get the car that I bought. When I received the car, the sunroof was out back in “place” but the whole top is all uneven. There was grease stains inside of my car where they had worked on the sunroof. The car was a mess on the inside, which I have pictures to prove. This whole car buying experience that was supposed to be an exciting time turned out to be very disappointing and stressful. Makes me never want to buy a car again. More
by martin.k0810
September 16, 2023
This time, experience with the dealership was little bit better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standar better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standard ticket price which is better. We had bought a vehicle in 2022 & 2023. Also if you can do better in the Awaiting time. The other issue was that Hyundai finance took about a month to create an account for me. That meant I had to go back to the dealership to make my first car note. Other than that I could say the experience was a little bit above average. More
by JIMMIEFIXIT2
Employees Worked With
September 15, 2023
The staff is nice and attentive. Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled a Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled appointment made 3 weeks in advance. More
by slove55
Employees Worked With
