Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
Vehicles
4.3
6,671 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership
View Awards

17990 Gulf Freeway

Friendswood, TX

77546

Directions

By Type

Showing 6,671 reviews

October 26, 2024

The employees always work hard to address our issues or concerns in a timely manner. Thank You Big Star Hyundai. More

by trogers100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

Did not have a total for my AAA discount on the bill. Not happy to have it brake grommet which cost six dollars and almost 400 labor. Look like a 15 minute job. More

by markregister0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

Oct 30, 2024 -

markregister0 responded

Picked up my car on Wednesday, 23 October. Broke down on me five or six times on my way home which is only 15 miles. I AAA Service wrecker driver, replace the fuse for the brake light switch, car was working as it should for about five days. Just today it broke down on me three times. With the same error.

Oct 30, 2024 -

Big Star Hyundai responded

Sorry to hear that you are having ongoing issues. The electrical concerns that your vehicle had been having were traced to the faulty brake pedal and a bad battery. The brake pedal was activating your brake light which was in turn continually draining the battery causing battery degradation. We also recommended battery replacement, but that service was declined. If you wish to have this repair completed to match our diagnosis, please reach out to us directly and we would be happy to get that scheduled.

Oct 31, 2024 -

markregister0 responded

My battery doesn’t seem to be the problem. Brake light switch fuse is shutting down the car while driving down the road. I expect this to be covered under warranty to repair.

Dec 13, 2024 -

markregister0 responded

My battery was just fine. After numerous malfunctions, I went to a local repair shop and they responded by replacing the brake light switch. This repair was done and the car is running great now. Your diagnosis was faulty and I don’t believe I’ll be dealing with Hyundai again. Thank you.

October 26, 2024

very great customer service and members of the staff were extremely attentive to my needs More

by csem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valor Ojeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzSterling zzWhitely
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

I dealership is ok, had to come back to get water marks buffed out which was an inconvenience. Besides that, it was ok More

by niarda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyiamond Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 25, 2024

Every thing was fine. Wait time was much longer than expected though. That was unfortunate More

by ajtexans02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 25, 2024

Adrian is always helpful. Very professional. Never pushy. Will always bring car into Big Star More

by sleeplessinillinois76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

Fast friendly and love the videos and communication The lift was also on time and very convenient More

by GATUBELLA05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall their names but everyone was great
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 24, 2024

Thank you Ms. Rose for your professional service, patience and my new car. I really appreciated Mr. Durran Stark's guidance with financing my car. More

by odessa1959stanford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Rodriguez
Report | Print
Oct 24, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 24, 2024

Just finding out my wheel lock key was not placed back in my Santa Fe. At another location got svc and not found. More

by Martha Quintero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 24, 2024

Great customer service friendly staff Long wait time over 2 hours to have oil changed More

by CLEARLAKEMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

1
...
42
43
44
...
668