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Big Star Hyundai
Friendswood, TX
6,672 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,672 reviews
September 30, 2024
It was a good experience, took a long time at first but once we got the papers it went quick. once we got the papers it went quick. More
by sablaturac
Verified Customer
September 30, 2024
Always a pleasure working with the staff very sweet and accommodating to my needs. Excellent customer service and great communication. accommodating to my needs. Excellent customer service and great communication. More
by MPERKINS8
Employees Worked With
Other Employees :
not sure the name for my service advisor but very helpful
September 29, 2024
They were very helpful and they worked with me patiently until I got the car and price that I needed . until I got the car and price that I needed . More
by jacobslaw93
Employees Worked With
September 26, 2024
Haven’t experienced any service to my car I only had it for 1 month for 1 month More
by sylmcastillo
Employees Worked With
September 26, 2024
My husband and I went to Big Star hoping to drive away with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisad with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisade Limited. Originally, it was $47,291 but I reminded her of the first responder discount of $500 because my husband works for HFD and she said it was the $46,791. I asked her to confirm that was the “out the door cash price” and she confirmed it 3 times. Since we spoke on the phone and I asked her to text me so I had her number for the next day because she called me from a toll number. She text me immediately and I responded. League City is over an hour drive for us, so before I had a chance to text the next day I receive a text that said, “Good Morning, Crystal - Christian here - Sales Manager with Big Star Hyundai. I see you may have a Tentative Appointment Scheduled for Today. To Confirm Your Appointment - Simply Reply “C” to this text. T. Y. We look forward to Assisting You. $250 Gift Card for Test Drive. Confirm Today,” I confirmed immediately and was told to ask for Christian or Isaiah. I stated that I was working with Alexandra and I was told she “works coincide with sales person.” We made the long trip down there and the car we went to see was “in the shop” and no one told us that morning before we drove over an hour. Additionally, we test drove similar cars and my husband was very uncomfortable, he is over 6’ and felt cramped. Even if he didn’t feel like that, when we told Isaiah that Alexandra promised $46,791 he got another sales person, Erin, and she said there was “no way” I was given that number for drive out and that was not going to happen but she would do the best she could - in essence calling me a liar! Erin told my husband and I she would try and get close to that number but she just couldn’t get that low. When she was in the dealership, my husband and I decided it wasn’t the right car, even if they didn’t call me a liar, and even if they actually had the car we went there to see, it just wasn’t going to work AND I didn’t appreciate being lied to and jerked around. So, we went in and told Erin and Isaiah that we just wanted $250 gift card I was promised and we were going to leave. After 10 min, Isaiah comes back and says, “Sorry, the guy who does the gift cards is 45 min out, So…” I can’t say I was surprised. Isaiah promised he would mail it to us but I have been texting Christian and trying to get any of them to respond and confirm they are following through on their promise, but… you guessed it… NO ONE WILL RESPOND AND IT’S JUST EVEN MORE LIES! This place is nothing but liars who do the typical bait and switch to get you there and then… oh no, the car you want is in the shop or someone just bought it… but don’t worry, they will get you a great deal on a more expensive one. Ridiculous and disgusting!!! More
by CWilkimson
September 26, 2024
Diamond and Duran Duran Duran Duran were great to work with. They were extremely helpful. They did a great job and I thank them for that. I would recommend anybody to go there and use big Starr. with. They were extremely helpful. They did a great job and I thank them for that. I would recommend anybody to go there and use big Starr. More
by hag1047
Employees Worked With
Other Employees :
Duran I don’t know his last name, but he was extremely helpful
September 24, 2024
Easy to get an appointment, but I don’t know why it takes 2 hrs for an oil change and car wash 2 hrs for an oil change and car wash More
by Leslie.rolph
Employees Worked With
September 24, 2024
Great service. No was very attentive to our needs and went above and beyond to get us a great deal. No was very attentive to our needs and went above and beyond to get us a great deal. More
by Omar Z.
September 24, 2024
Second time in. The staff was very helpful and the process was easy to follow. The staff was very helpful and the process was easy to follow. More
by BSHARONA
