Big Star Hyundai - Service Center

Service writer flat out lied to me. I will be looking for another dealer to take my vehicle. I will be looking for another dealer to take my vehicle. More

Everyone was very friendly and helpful, Steffy Hernandez was such a great help. She kept us informed as to what was going on with our car was such a great help. She kept us informed as to what was going on with our car More

Hi! I was alright with my service until I got the chip in my windshield, and Paul found it necessary to say again and again that ‘they were unable to tel I was alright with my service until I got the chip in my windshield, and Paul found it necessary to say again and again that ‘they were unable to tell from the cameras if the chip was already there but not to worry, we’re taking care of it no problem’. To say it once, ok..but once I said the location of the chip is right at the driver’s side front view, and I would’ve noticed it, that ‘we couldn’t tell for sure from the cameras, but we’re taking care of it..’ narrative should’ve ceased. Instead Paul repeated it at least 2-3 more times during my additional hour while the chip was being ‘repaired’. Stuff happens, and I understand that; but it happened while in Big Star Hyundai’s care. When Paul kept repeating that statement, it started to feel like an insinuation as though I could be lying but they were going to do me the favor or taking care of it anyway. It definitely added insult to injury. So to summarize, my first service experience at Big Star Hyundai resulted in damage to my windshield AND me feeling insulted by an employee of this service department. This is the 3rd survey I have completed as requested by Hyundai from various platforms. I have also left reviews on their website, Google, and Yelp. No one since then has reached out, apologized, explained, responded, NOTHING. Says a lot without saying anything at all. Hopefully other potential consumers/patrons will see it though and avoid Big Star Hyundai in Friendswood. More

My service was done quickly and efficiently. However they did not reset the oil counter or the service counter. However they did not reset the oil counter or the service counter. More

Got charged for the wrong thing went to get a alignment and they did the alignment b4 they told me my tie rod was bent they should’ve told me first now I gotta spend so much and they did the alignment b4 they told me my tie rod was bent they should’ve told me first now I gotta spend so much More

very pleased with the work they did on my car they were courteous and very informative. courteous and very informative. More

Stephanie is a very nice lady. She help me and answer all my questions, she is very patient with her customers. She help me and answer all my questions, she is very patient with her customers. More

Brian has been great. I was assigned to him on both og my recent visits. He was knowledgeable and kept me jnformed every step of the way. When costs exceeded my available I was assigned to him on both og my recent visits. He was knowledgeable and kept me jnformed every step of the way. When costs exceeded my available funds, he referred me to a financing solution. More

Juan was patient, friendly, knowledgeable and accommodating. He communicated along the way, and was very clear. I will definitely be back! accommodating. He communicated along the way, and was very clear. I will definitely be back! More

This dealership is very clean and presentable. Nice waiting room and restrooms. A very welcoming place. Nice waiting room and restrooms. A very welcoming place. More