Big Star Hyundai - Service Center

Everytime I set an appointment for an oil change it takes them 3 hours. Appointments are useless. them 3 hours. Appointments are useless. More

Very good customer service Everyone is very helpful and nice The team are very pleasant and helpfulness nice The team are very pleasant and helpfulness More

There was no acknowledgment as I walked in, no greeting, wave, nod, or 'How can we help you this morning' I had to dig for answers to get something as simple such as the estimated time of completion. I unde wave, nod, or 'How can we help you this morning' I had to dig for answers to get something as simple such as the estimated time of completion. I understand it was 3 recalls an oil change, but it was close to 5pm and still no call or message to let me know if service was complete. More

Bryan and the team where great ive never had better treatment they deserve the best there keepers treatment they deserve the best there keepers More

I wasn't acknowledged when I walked in the service department but Paul was already assisting a customer. The girl next to him saw me and didn't offer to help. Until he was finished with his customer s department but Paul was already assisting a customer. The girl next to him saw me and didn't offer to help. Until he was finished with his customer she finally 'saw' me. Glad Paul assisted me and was very professional. More

They forgot to put my air filter cover back on and I have to come back. They left on the floor of my passenger side. to come back. They left on the floor of my passenger side. More

Service department is subpar. Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication. S Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication. Sales department is excellent and goes far beyond the customers expectations. However, good luck if anyone needs help with a service issue. Plan to have excuses and bad service. More

Very friendly and prompt at answering questions asked. Service was done in a timely manner. I would recommend to anyone in need of maintenance and repairs Service was done in a timely manner. I would recommend to anyone in need of maintenance and repairs More

Her communication regarding my car was very timely and being a girl not knowing anything about my car she explained everything very well. being a girl not knowing anything about my car she explained everything very well. More