Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,260 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,260 reviews
August 31, 2023
Excellent service from beginning to end with Donnie. I had a flat tire and was able to get an emergency appointment to fix it. I really appreciated how clean my car was inside and out after. I had a flat tire and was able to get an emergency appointment to fix it. I really appreciated how clean my car was inside and out after. More
by Alicia
Employees Worked With
Donnie. K
August 31, 2023
Everyone was gracious and welcoming from the time I walked in the door. In my opinion, this is the only place to get my car serviced. Thank you Donnie my advisor and team. walked in the door. In my opinion, this is the only place to get my car serviced. Thank you Donnie my advisor and team. More
by Joe
Employees Worked With
Donnie Kaegebein
August 31, 2023
Donnie is my service advisor and he is always welcoming with a smile! He’s very nice and I enjoy working with him! He’s always keeping me up to speed on my M8 and when it will be ready for pick up. with a smile! He’s very nice and I enjoy working with him! He’s always keeping me up to speed on my M8 and when it will be ready for pick up. More
by Jared
Employees Worked With
Donnie
August 31, 2023
Great selections. David- in Sales department, made the buying experience quick and smooth. Highly recommend it. David- in Sales department, made the buying experience quick and smooth. Highly recommend it. More
by Chloe Place
Employees Worked With
August 31, 2023
I have never had an issue with getting my car serviced at Bill Jacob’s BWW. Mike A. is always honest and reliable. He keeps me updated with price quotes and time my vehicle will be ready. I am never surprise Bill Jacob’s BWW. Mike A. is always honest and reliable. He keeps me updated with price quotes and time my vehicle will be ready. I am never surprised, and know I can count on Mike A. and the team at Bill Jacobs BMW. 5-stars to Mike A. and the dealership for always providing excellent service. More
by Agnes W.
Employees Worked With
Mike Alwin
August 31, 2023
Thank you to Shaun Patterson for making our car buying experience seamless. He walked through every feature of our new vehicle and was a joy to work with! He delivered professional attention throughout t experience seamless. He walked through every feature of our new vehicle and was a joy to work with! He delivered professional attention throughout the entire process. We found the rest of the dealership friendly and helpful too. Highly recommend Bill Jacobs BMW in Naperville! More
by nnilles
Employees Worked With
August 31, 2023
Nice, professional team there and straightforward transaction. Very good shopping experience overall. Would shop with Bill Jacobs BMW again transaction. Very good shopping experience overall. Would shop with Bill Jacobs BMW again More
by L0oyc
Employees Worked With
August 31, 2023
Awesome customer service. Best dealership in town. We came in unsure what we wanted and was helped and greeted by Donnie in Service. We'll definitely be coming back! Best dealership in town. We came in unsure what we wanted and was helped and greeted by Donnie in Service. We'll definitely be coming back! More
by Ted
Employees Worked With
Donnie. K
