Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,225 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,225 reviews
August 08, 2023
Professional, excellent customer service and support. Top notch service department and excellent value. Just drove away with my 3rd BMW from Bill Jacobs. Thank you, Harry Gianos and Mike Adler, for m Top notch service department and excellent value. Just drove away with my 3rd BMW from Bill Jacobs. Thank you, Harry Gianos and Mike Adler, for making the ordering and sales process such a pleasant experience. More
by Rob C
August 05, 2023
Walking into the dealership was amazing . . from the beginning until we left everyone was amazing! Brought in our 4 year old granddaughter and every there made her feel at home .. Our salesp . from the beginning until we left everyone was amazing! Brought in our 4 year old granddaughter and every there made her feel at home .. Our salesperson Harry was Amazing.. Took his time with us and to explain so much and help us with every decision! Our grandughter wants to go back to see Mr Harry! We highly recommended Harry and this dealership to all our friends and relatives ! More
by rdakis
Employees Worked With
August 02, 2023
Harry Gianos got me a beautiful car for a great price. The service and entire buying process was wonderful. The service and entire buying process was wonderful. More
by Curt
Employees Worked With
August 01, 2023
Mr. Mo Ali, is a shining star of your service department. He exemplifies professionalism and sets the bar when it comes to customer service. Defintely impressed by his customer service and I will be recommen He exemplifies professionalism and sets the bar when it comes to customer service. Defintely impressed by his customer service and I will be recommending all my friends and family to see Mr. Ali for all their service needs. More
by mi577
Employees Worked With
Mo Ali
August 01, 2023
The dealership was very responsive and friendly. My salesperson, Gigi Demirovski, was excellent. The BMW Genius, Jonathan, was very helpful. I ordered and received my car very quickly. It was the My salesperson, Gigi Demirovski, was excellent. The BMW Genius, Jonathan, was very helpful. I ordered and received my car very quickly. It was the best price I could find within 250 miles. More
by UsmanLaw
August 01, 2023
I have had a wonderful experience at Bill Jacobs BMW. They facilitated my entire process, from agreeing to terms and ordering the car to taking delivery of the new vehicle weeks later. Giovonna was very They facilitated my entire process, from agreeing to terms and ordering the car to taking delivery of the new vehicle weeks later. Giovonna was very easy to work with; she was professional, helpful, and prompt in responding to my queries. Bill Jacobs has earned my business today and into the future. More
by Mazen
August 01, 2023
It was a pleasure working with Giovonna and Husain they assisted us with our order of 2023 X1 xdrive28i, from online customization, production and shipping status update all the way to the delivery. Thank assisted us with our order of 2023 X1 xdrive28i, from online customization, production and shipping status update all the way to the delivery. Thank you both very much. More
by Ron A.
August 01, 2023
Working with Harry and Rob is a pleasure. Have bought 3 cars from them and it was smooth and painless each time. Have bought 3 cars from them and it was smooth and painless each time. More
by ChrisD
July 31, 2023
I got my X7 and then my M3 from David Reynoso and I have to say it’s a wonderful experience. Will recommend and refer them more customers for sure! to say it’s a wonderful experience. Will recommend and refer them more customers for sure! More
by jerredhuang
Employees Worked With
July 31, 2023
My experience with Christian Johnson at Bill Jacob’s BMW was great. He listened to my needs and was efficient in moving our transaction from start to finish. I would highly recommend working with him whethe was great. He listened to my needs and was efficient in moving our transaction from start to finish. I would highly recommend working with him whether it’s a new or used car. More
by danielgottstein
Employees Worked With
