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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
2,677 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,677 reviews

March 31, 2024

I have no other words than timely and efficient. Keep doing what you are doing. I’ll be back. More

by SeanSch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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Apr 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Helpful
March 31, 2024

Once again, I had a terrific experience with another BMW purchase from Bill Jacobs BMW. Bill Earnest is a real pro and truly a client advisor. He is a pleasure to work with. There is a lot of new technolo More

by keith.puritz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Presniakovas
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Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Keith, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Helpful
March 30, 2024

Shyann was great to work with. She has provided great sales and onboarding experience for my new X5. I look forward to working with Bill Jacobs BMW to service my new car and on fut More

by Gauri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shyann Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Gauri, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Gauri, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Came in with no appointment and Donnie was able to assist me and get me right back on the road. Thank you! More

by Jose
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jose, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jose, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free. H More

by jordanreg
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free. More

by Tomcozy1
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Jacob gives me confidence that the service will be complete and worry free. His great customer service will keep me a Bill Jacobs client! More

by Muddala1
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Brendon Chervinko is a model of customer service. He made sure I was checked in quickly and listened to how I felt about the car and any issues I was concerned about. He is excellent at making you f More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Thank you for the great customer service and support Donnie. You'll be my dealer from now on. More

by Seth
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Top notch service from the beginning. Donnie and Dan were great. Went over the entire vehicle with me. More

by Anthony
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
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