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Bill Jacobs BMW

Naperville, IL

5.0
3,337 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,337 reviews

August 14, 2025

I liked the service at Bill Jacobs. My service writer Alex was informing and gave me fantastic service. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
August 13, 2025

My BMW has always been serviced at Bill Jacobs BMW. Alex Flinn and the shop foreman Dan are wonderful. More

by Edgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
August 13, 2025

Bought a 2026 X7; custom build. Bill Jacobs team was extremely competitive, extremely responsive, and the sales experience could not have gone smoother. A big thank you to Jessica, More

by mpickering2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Presniakovas
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

Alex was friendly and informative. When I returned to pick up my vehicle, Alex made it possible to pick up my car and leave quickly. Great service More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
August 11, 2025

Best Dealership overall. I have bought my last two cars from Bill Jacobs. Alex Flinn in service is the reason I keep coming back. More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
August 10, 2025

The staff is friendly and the waiting area is comfortable, but my experiences since buying my X3 in December 2023 have been disappointing. 1. Purchase Delay – After agreeing to buy the car, I wa More

by X3 Owner
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2025

Great experience with the team. Brilliant to deal with and made it a seamless process. Highly recommended. Very happy with the vehicle. Russ was excellent and would highly recommend More

by Darraghmc15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2025

Very professional and knowledgeable. Christian and the team were easy to work with. I would recommend Christian and the Bill Jacobs team to friends and family. More

by tserna67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2025

I deal with Russ Millard at Bill Jacobs. Process was very easy and Russ was a pleasure to deal with. Buying a car is usually a pretty big hassle and very time consuming, this process was e More

by dbezenyei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2025

It was a pleasurable experience during my visit. Alex did a great job and was very easy to work with. More

by Sienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn