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Bill Jacobs BMW
Naperville, IL
3,309 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,309 reviews
February 25, 2025
I really loved the working space while I waited for my car service. Alex Flinn was great and kept me updated every 30min or so. Very good service and will definitely recommend this dealer. car service. Alex Flinn was great and kept me updated every 30min or so. Very good service and will definitely recommend this dealer. More
by Maria
Employees Worked With
Alex Flinn
February 25, 2025
I really felt comfortable working with Alex Flinn. He explained everything very well and even showed me a couple new things I didn’t even know about on my BMW. He explained everything very well and even showed me a couple new things I didn’t even know about on my BMW. More
by Melissa
Employees Worked With
Alex Flinn
February 24, 2025
I wanted to thank Alex Flinn again for helping me with my X5. He was able to get BMW to help out with an expensive repair. I really appreciated his efforts and going the extra mile. X5. He was able to get BMW to help out with an expensive repair. I really appreciated his efforts and going the extra mile. More
by Louis
Employees Worked With
Alex Flinn
February 24, 2025
This is one of the most customer friendly dealers. Alex Flinn treated me with professionalism and made me feel like I was part of the BMW family. Alex Flinn treated me with professionalism and made me feel like I was part of the BMW family. More
by Michele
Employees Worked With
Alex Flinn
February 24, 2025
Honest, knowledgeable and a pleasure to work with, Russ and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So highly recommend them for your next car purchase. More
by lukla1434
February 22, 2025
Awesome customer service, especially Kwaku. Bought a new X3 and the whole experience couldn’t be easier. Nice dealership with nice people! Bought a new X3 and the whole experience couldn’t be easier. Nice dealership with nice people! More
by Lucy
February 21, 2025
I bought a CPO 2025 BMW X6 from this dealership. My client advisor was Russ Millard. Russ did a video walkthrough and sent me a copy of the video which gave me greater confidence in the car I was bu My client advisor was Russ Millard. Russ did a video walkthrough and sent me a copy of the video which gave me greater confidence in the car I was buying since I am not local to Naperville/Chicago. Russ was prompt, responsive, respectful and worked to make the process smooth despite inclement weather and FedEx delays. I recommend this dealer and would do business with them again. More
by suk1123
February 21, 2025
The sales, service, and parts departments are great. So many vehicles to choose from and the BMW accessories are really cool. My service guy Alex was awesome on service. So many vehicles to choose from and the BMW accessories are really cool. My service guy Alex was awesome on service. More
by Tyler
Employees Worked With
Alex Flinn
February 21, 2025
It was amazing to buy a BMW, with it being my first big purchase, the team there, especially Maggie, was a huge help to the process! purchase, the team there, especially Maggie, was a huge help to the process! More
by leonardellipayton
