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Bill Jacobs BMW
Naperville, IL
3,587 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,587 reviews
May 29, 2026
Russ Willard made the car buying process easy. He was honest, transparent and did not pressure me into any additional services. He was honest, transparent and did not pressure me into any additional services. More
by Dmueller2003
May 19, 2026
Russ and Rob were fantastic. They both worked hard to get me a deal I was happy with. I appreciated everything. Russ always works hard to go the extra mile for you. They both worked hard to get me a deal I was happy with. I appreciated everything. Russ always works hard to go the extra mile for you. More
by skrema78
May 12, 2026
David was great, he made the whole experience butter smooth, he made sure what my decision making vectors are and he made sure he could meet me in the middle. smooth, he made sure what my decision making vectors are and he made sure he could meet me in the middle. More
by Arjun
Employees Worked With
April 29, 2026
Bill Earnest and the entire team treat you like family here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. S here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. Simply outstanding! More
by Patrick.mclees23
April 28, 2026
This was an excellent experience from start to finish. Stefan was incredibly knowledgeable, thorough, and easy to work with. He took his time explaining everything about the vehicle without ever making me Stefan was incredibly knowledgeable, thorough, and easy to work with. He took his time explaining everything about the vehicle without ever making me feel pressured, which I really appreciated. It was clear he genuinely wanted me to feel confident in my decision, and he went the extra mile to make sure I drove away completely satisfied. Rayyan, one of the BMW Geniuses, did a great job walking me through all the features and technology. He made everything simple to understand and personalized the setup so it was exactly how I wanted it. Gigi made the entire negotiation process feel smooth and stress-free. She was approachable, professional, and made what is usually the most uncomfortable part feel easy. Overall, a top-tier experience—highly recommend working with this team. More
by Agnes
April 25, 2026
Super professional service from my agent Jeff. He explained everything from start to finish and answered all my questions. The service technician's video of all the services provided was great. He explained everything from start to finish and answered all my questions. The service technician's video of all the services provided was great. More
by deve19
Employees Worked With
Jeff Hulsebus - five stars
April 11, 2026
Josh was very attentive to our needs and very knowledgeable of the product and brought everything together in the deal we wanted. I would highly recommend him to anyone seking to buy a BMW. knowledgeable of the product and brought everything together in the deal we wanted. I would highly recommend him to anyone seking to buy a BMW. More
by Jimnachtwey3
April 05, 2026
Excellent service all around Very pleased with Bill Ernest’s professionalism and his advice and explanations throughout the purchase process. He went above and betound Ernest’s professionalism and his advice and explanations throughout the purchase process. He went above and betound More
by A.kagalwalla
Employees Worked With
