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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
2,668 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,668 reviews

April 30, 2024

Great service. Donnie is very helpful and professional. He's also knowledgeable and friendly and easy to work with. More

by Logan
Recommend Dealer
Yes
Employees Worked With
Donnie
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May 01, 2024 -

Bill Jacobs BMW responded

Hi Logan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Had a great experience overall with Donnie. He was very responsive. My car was repaired in timely manner. Thank you very much More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Ryan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Ryan, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Donnie was polite and professional. His service and kindness was amazing. Thank you for everything.! More

by Chang
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Chang, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Chang, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 30, 2024

Excellent experience. Donnie had my car in and out quickly. He was polite and nice to work with. More

by Gary
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Gary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Gary, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, BMW Service Center

Helpful
April 30, 2024

Thank you Mike for the great service experience. Your knowledge and expertise is always appreciated. More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike A,
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope to see you soon!

Helpful 1
April 30, 2024

Incredible service from the moment I came until my car was finished, Mike Alwin in service was exceptional in the way he took the time to talk and explain everything going on with my car. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Jeff, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 30, 2024

Excellent service. Donnie listens to you. Service was beyond my expectations. Thanks for a great experience. More

by Eva
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi Eva, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Eva, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
April 30, 2024

Donnie is always helpful and knowledgeable and his recommendations are great. He really knows what's best for the vehicle. More

by Mr.Roy
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
May 01, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2024 -

Bill Jacobs BMW responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 30, 2024

Jacob Murrar doesn’t outstanding job while servicing. My vehicle needs explains everything clearly and make sure I understand everything before I leave the building. Thank you. More

by laura jaicomo
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
May 02, 2024 -

Bill Jacobs BMW responded

Hello Laura, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
April 30, 2024

Great service as always, advisor met me in the drive took care of all my needs. Got me back on the road within one hour. Much appreciated by Jacob Murrar. Thank you so much. More

by Mike Mcfadden
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
May 02, 2024 -

Bill Jacobs BMW responded

Hello Mike, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
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