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Bill Jacobs BMW
Naperville, IL
3,497 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,497 reviews
December 26, 2025
We purchased our BMW X5 at this dealership in December 2025. We worked with Harry who was amazing and so easy to work with. The whole process was a true pleasure for us. Pricing was competitive and the 2025. We worked with Harry who was amazing and so easy to work with. The whole process was a true pleasure for us. Pricing was competitive and the team was made it such a smooth process. Highly recommend this dealership and go to Harry for sales. We were treated so incredibly well. We will be back. More
by S.STEARS
December 24, 2025
Josh was great because he came in on his day off. And we very much appreciate that. And we very much appreciate that. More
by Kfritz5959
Employees Worked With
December 23, 2025
Great experience at Bill Jacobs. Straight and to the point pricing, amazing client experience and amazing car (X7) Straight and to the point pricing, amazing client experience and amazing car (X7) More
by tray2982
December 23, 2025
Everyone at the dealership were very forthcoming and helpful. Special thanks to Kevin Kurpalo for making the whole process simple, transparent and enjoyable. helpful. Special thanks to Kevin Kurpalo for making the whole process simple, transparent and enjoyable. More
by Chethan
Employees Worked With
December 22, 2025
This was a very smooth process. I pulled in the drive and was greeted by Alex within minutes. He detailed the service that was due and had my vehicle completed within an hour. I pulled in the drive and was greeted by Alex within minutes. He detailed the service that was due and had my vehicle completed within an hour. More
by Howard
Employees Worked With
Alex Flinn
December 22, 2025
* This is my second vehicle from Bill Jacob’s and Russ Millard. Again, I had a great experience thanks to Russ. He was very knowledgeable. There was no pressure and the entire process was smooth an Russ Millard. Again, I had a great experience thanks to Russ. He was very knowledgeable. There was no pressure and the entire process was smooth and quick! I highly recommend working with Russ if you’re in the market for a new BMW. More
by Donna
Employees Worked With
December 17, 2025
My service advisor Alex was outstanding. From the minute i came in, I was treated like a valued BMW owner. I never got this service from my Mercedes dealer. From the minute i came in, I was treated like a valued BMW owner. I never got this service from my Mercedes dealer. More
by Jaime
Employees Worked With
Alex Flinn
December 16, 2025
My service rep Alex Flinn communicated the repairs very well to me. He also was able to answer any of the questions that I had. I like that I can trust a service advisor with knowledge and expertise. well to me. He also was able to answer any of the questions that I had. I like that I can trust a service advisor with knowledge and expertise. More
by Raja
Employees Worked With
Alex Flinn
December 15, 2025
The entire service process was phenomenal. Alex Flinn was able to get me in and out of service in a timely fashion. I would recommend Bill Jacobs BMW to anyone who owns a BMW. This was great s Alex Flinn was able to get me in and out of service in a timely fashion. I would recommend Bill Jacobs BMW to anyone who owns a BMW. This was great service. More
by Octavio
Employees Worked With
Alex Flinn
December 14, 2025
I came fully prepared to purchase a vehicle. I provided all required documents, made a down payment, was told I was approved for financing, given a monthly payment, and signed paperwork. Based o I provided all required documents, made a down payment, was told I was approved for financing, given a monthly payment, and signed paperwork. Based on their confirmation, I even purchased insurance for the car. After over five hours of waiting, the salesperson Jessica returned with a manager and suddenly said that financing was not approved and that they could sell the car only for cash. At the same time, they claimed they already had another customer for the same vehicle. This is beyond unprofessional and feels like a complete bait-and-switch. I specifically asked in advance how many hard credit inquiries would be made and was told 1–2 at most. That was not true. They ran 5 hard inquiries, which caused my credit score to drop 106 points in a single day. This dealership wasted my time, misrepresented financing approval, damaged my credit, and showed zero accountability. I would strongly advise anyone considering buying here to be extremely cautious and get everything in writing before allowing them to touch your credit. More
by Maria
