Back

Bill Jacobs BMW

Naperville, IL

5.0
3,614 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Contact Dealership

2495 Aurora Ave

Naperville, IL

60540

Directions

By Type

Showing 3,614 reviews

May 04, 2026

Jeff Hulsebus was AWESOME as usual! ! I can always expect great service from him!. Thanks!! More

by MAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus - service
May 18, 2026 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out.

May 04, 2026

Alex Flinn made sure that I got the best service. He treated me like a friend or family member. This is my third BMW, and will be back for a fourth. More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 18, 2026 -

Bill Jacobs BMW responded

Hi Darren, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out.

April 30, 2026

Been a customer for over 10 years now and I’ve always had great service. Top tier service from Alex Flinn. More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 19, 2026 -

Bill Jacobs BMW responded

Hi Toni, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 30, 2026

It was an amazing experience working with Bill Jacobs BMW. Alex Flinn great to deal with and made everything nice and easy. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 19, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2026

Bill Earnest and the entire team treat you like family here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. S More

by Patrick.mclees23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2026 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2026

Just picked up my Bmw from service today. I was helped by Alex Flinn and he did a great job. I was worried that switching from Mercedes to Bmw that I would lose the great customer service. Bu More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 18, 2026 -

Bill Jacobs BMW responded

Hi Paul, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2026 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2026

Alex Flinn is easy to work with and helped me out with the insurance company. I had to replace a front windshield. My car was finished up the next day with no issues. This was great service More

by Syed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 15, 2026 -

Bill Jacobs BMW responded

Hi Syed, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2026 -

Bill Jacobs BMW responded

Hi Syed, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2026

Make your next service appointment at Bill Jacobs BMW. Set up your appointment with Alex Flinn and you’ll have the best service. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 15, 2026 -

Bill Jacobs BMW responded

Hello Kevin, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 18, 2026 -

Bill Jacobs BMW responded

Hello Kevin, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2026

This was an excellent experience from start to finish. Stefan was incredibly knowledgeable, thorough, and easy to work with. He took his time explaining everything about the vehicle without ever making me More

by Agnes
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefan Malm
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2026 -

Bill Jacobs BMW responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2026

The operation of service was smooth and effortless. My vehicle was repaired and delivered on time as promised. Alex Flinn was my service advisor and did a great job. More

by Franklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 15, 2026 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

...
4
...