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Bill Jacobs BMW
Naperville, IL
3,618 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,618 reviews
May 12, 2026
Thank you to Alex Flinn for giving us a great experience. This was the first service for our Z4 and was blown away by the luxury service. I can’t wait for this summer to enjoy my new ride. This was the first service for our Z4 and was blown away by the luxury service. I can’t wait for this summer to enjoy my new ride. More
by Tracy
Employees Worked With
Alex Flinn
May 11, 2026
Bill Jacobs BMW has wonderful service. Fantastic sales and service experience. Alex Flinn really impressed me when I came in for an oil change. He went over a lot of information and explai Fantastic sales and service experience. Alex Flinn really impressed me when I came in for an oil change. He went over a lot of information and explained what BMW does well. More
by Ronnie
Employees Worked With
Alex Flinn
May 05, 2026
Alex Flinn does not make you feel pressured into buying services. He understands and details why repairs or maintenances are important. Let’s you ask questions and decipher what is most important at that p services. He understands and details why repairs or maintenances are important. Let’s you ask questions and decipher what is most important at that point in time. More
by Christopher
Employees Worked With
Alex Flinn
May 04, 2026
Alex Flinn made sure that I got the best service. He treated me like a friend or family member. This is my third BMW, and will be back for a fourth. He treated me like a friend or family member. This is my third BMW, and will be back for a fourth. More
by Darren
Employees Worked With
Alex Flinn
April 29, 2026
Bill Earnest and the entire team treat you like family here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. S here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. Simply outstanding! More
by Patrick.mclees23
April 29, 2026
Just picked up my Bmw from service today. I was helped by Alex Flinn and he did a great job. I was worried that switching from Mercedes to Bmw that I would lose the great customer service. Bu I was helped by Alex Flinn and he did a great job. I was worried that switching from Mercedes to Bmw that I would lose the great customer service. But in fact, I feel like I’m treated better at Bmw. More
by Paul
Employees Worked With
Alex Flinn
