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Bill Jacobs BMW
Naperville, IL
3,589 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,589 reviews
April 02, 2026
Alex Flinn made our experience. Dealership is nice, but Alex went above what we were expecting. Truly appreciative of his time spent explaining the repairs. Dealership is nice, but Alex went above what we were expecting. Truly appreciative of his time spent explaining the repairs. More
by Jerry
Employees Worked With
Alex Flinn
April 01, 2026
My wife and I had a great experience with our salesman Preston O'Sadnick. Preston was friendly, knowledgeable and helpful. Preston O'Sadnick. Preston was friendly, knowledgeable and helpful. More
by Sparty
Employees Worked With
April 01, 2026
It’s a relief to have a service advisor be as honest and caring for their customers. Alex Flinn has been a real and truthful person during my service visits. caring for their customers. Alex Flinn has been a real and truthful person during my service visits. More
by Brenda
Employees Worked With
Alex Flinn
April 01, 2026
Donnie. K kept me informed throughout the process. Kept me informed on repair updates - provided me with a loaner vehicle. Thanks K kept me informed throughout the process. Kept me informed on repair updates - provided me with a loaner vehicle. Thanks More
by Christina
Employees Worked With
Donnie
March 30, 2026
Just picked up my vehicle from service. Very impressed at the level of professionalism. Alex Flinn had my paperwork ready to go and my vehicle pulled up front. I was in and out in about 5mi Very impressed at the level of professionalism. Alex Flinn had my paperwork ready to go and my vehicle pulled up front. I was in and out in about 5min. More
by Timothy
Employees Worked With
Alex Flinn
March 29, 2026
This was our first experience working with Bill Jacobs BMW. Kevin was introduced to us, answered all our questions, took us for a test drive, discussed next steps. Thorough, pleasant, informative througho BMW. Kevin was introduced to us, answered all our questions, took us for a test drive, discussed next steps. Thorough, pleasant, informative throughout the paperwork process, followed up with introductions to a technology person for step by step review if the new BMW technology. Very personable, friendly, knowledgeable in his role at the dealership. More
by perrylin55
Employees Worked With
March 27, 2026
This was an amazing experience from start to finish. Very helpful salesman(Preston), easy to work with, friendly and knowledgeable. Made out 1st time buying a BMW truly an enjoyable experience, will def Very helpful salesman(Preston), easy to work with, friendly and knowledgeable. Made out 1st time buying a BMW truly an enjoyable experience, will definitely be working with them again. More
by dcook62177
March 25, 2026
I am happy to work with Alex Flinn my service writer. His attention to detail and urgency to have my vehicle serviced in a timely manner is amazing. I let all my co-workers know what a great service expe His attention to detail and urgency to have my vehicle serviced in a timely manner is amazing. I let all my co-workers know what a great service experience I receive at Bill Jacob’s. More
by Jennifer
Employees Worked With
Alex Flinn
