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Bill Jacobs BMW

Naperville, IL

5.0
3,591 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,591 reviews

April 28, 2026

This was an excellent experience from start to finish. Stefan was incredibly knowledgeable, thorough, and easy to work with. He took his time explaining everything about the vehicle without ever making me More

by Agnes
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefan Malm
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2026 -

Bill Jacobs BMW responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 25, 2026

Super professional service from my agent Jeff. He explained everything from start to finish and answered all my questions. The service technician's video of all the services provided was great. More

by deve19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus - five stars
Apr 28, 2026 -

Bill Jacobs BMW responded

Hello,, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 28, 2026 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out!

April 11, 2026

Josh was very attentive to our needs and very knowledgeable of the product and brought everything together in the deal we wanted. I would highly recommend him to anyone seking to buy a BMW. More

by Jimnachtwey3
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo
Apr 14, 2026 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

April 05, 2026

Excellent service all around Very pleased with Bill Ernest’s professionalism and his advice and explanations throughout the purchase process. He went above and betound More

by A.kagalwalla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2026 -

Bill Jacobs BMW responded

Thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 09, 2026 -

Bill Jacobs BMW responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2026

Kevin was great to work with - very straightforward and very helpful! He made the experience smooth and was great at walking me through the features of the car before I left. More

by dcleaveland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kurpalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2026 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

Apr 07, 2026 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

April 01, 2026

My wife and I had a great experience with our salesman Preston O'Sadnick. Preston was friendly, knowledgeable and helpful. More

by Sparty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston O'Sadnick
Apr 03, 2026 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Apr 03, 2026 -

Bill Jacobs BMW responded

Hello, we're happy to hear you had such a positive experience with Preston. We hope to be of service to you again in the future. Best wishes, BMW Service Center

April 01, 2026

Donnie. K kept me informed throughout the process. Kept me informed on repair updates - provided me with a loaner vehicle. Thanks More

by Christina
Recommend Dealer
Yes
Employees Worked With
Donnie
Apr 03, 2026 -

Bill Jacobs BMW responded

Hi Christina, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Feel free to reach out to us if you need anything. Have a wonderful day.

March 30, 2026

Just picked up my vehicle from service. Very impressed at the level of professionalism. Alex Flinn had my paperwork ready to go and my vehicle pulled up front. I was in and out in about 5mi More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Apr 04, 2026 -

Bill Jacobs BMW responded

Hi Timothy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2026

This was our first experience working with Bill Jacobs BMW. Kevin was introduced to us, answered all our questions, took us for a test drive, discussed next steps. Thorough, pleasant, informative througho More

by perrylin55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kurpalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2026 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Apr 04, 2026 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 27, 2026

This was an amazing experience from start to finish. Very helpful salesman(Preston), easy to work with, friendly and knowledgeable. Made out 1st time buying a BMW truly an enjoyable experience, will def More

by dcook62177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston O'Sadnick
Mar 30, 2026 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We do hope we can be of assistance in the future. Take care!

Mar 31, 2026 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

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