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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,581 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,581 reviews

March 26, 2026

The BMW service team and Alex Flinn do an amazing job. I constantly get updates on my vehicle status. More

by Winfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Mar 30, 2026 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out!

Mar 31, 2026 -

Bill Jacobs BMW responded

Hello Winfred, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2026

I am happy to work with Alex Flinn my service writer. His attention to detail and urgency to have my vehicle serviced in a timely manner is amazing. I let all my co-workers know what a great service expe More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Mar 30, 2026 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

Mar 30, 2026 -

Bill Jacobs BMW responded

Hi Jennifer, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2026

Great experience. It was our first BMW. Russ was wonderful, made us feel comfortable and welcome. Excellent service and very friendly and professional team! More

by Joao.Wanzeller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 23, 2026

Excellent and high quality service. I was working with Alex Flinn. He was much of the deciding factor to why I chose BMW. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Mar 26, 2026 -

Bill Jacobs BMW responded

Hello Patricia, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 22, 2026

I just picked up a new 2026 X5 yesterday and overall it was a very easy and seamless process. Russ Millard and the entire team did a fantastic job helping me select the exact X5 I wanted. Russ was never ag More

by smshinners
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2026 -

Bill Jacobs BMW responded

Hi, we really appreciate your feedback! We can't wait to see you again. Have a great day.

March 20, 2026

Excellent service all around. We are repeat customers. Do not hesitate to buy here! Wonderful! More

by vickielynn1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Bill Jacobs BMW responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 20, 2026

Awesome service , so thankful for Stefan he was amazing and made the process so easy! More

by Jones_nalani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefan Malm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2026

I switched over to BMW from Mercedes. I can tell you that the vehicles and service are far better. Alex Flinn has really made the BMW service a luxury experience. I plan on buying second More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Mar 22, 2026 -

Bill Jacobs BMW responded

Hi Lynn, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 18, 2026

Always a great service experience. I got my car washed and serviced all within an hour. Alex keeps you updated the entire time. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Mar 22, 2026 -

Bill Jacobs BMW responded

Hello Jackie, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2026

A very easy and seamless service experience. Alex Flinn was great and took care of my husband and I. We’ve been customers of Bill Jacobs BMW for quite some time now. We do really appreciate the More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Mar 20, 2026 -

Bill Jacobs BMW responded

Hi Margaret, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

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