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Bill Jacobs BMW

Naperville, IL

5.0
3,296 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,296 reviews

June 16, 2025

Harry was awesome to work with. Both him and the sales manager Kelly made the process easy and stress free for me. Harry was patient, helpful and knowledgeable with me throughout th More

by Karynallen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Donku
June 16, 2025

Alex Flinn is my go to service advisor. I can trust his advice and any recommendations. More

by Frederick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 15, 2025

I had an excellent experience working with Kevin at Bill Jacobs BMW. He was quick to respond to all our questions and helped us choose a color combination that we absolutely love. What stood out most was hi More

by cscrsj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kurpalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

Alex Flinn is amongst the best service advisors I’ve worked with. A lot of my friends have worked with Alex, and have had great service. More

by Jared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 11, 2025

I have high a high rating for Alex Flinn my service rep. Through the entire process Alex was informative, honest, and understanding. This Dealership is highly recommended. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 10, 2025

I just purchased an X3 at Bill Jacobs BMW. My first service visit with Alex Flinn was enjoyable. I really like the perks and customer service from the service team. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 10, 2025

I recently purchased an X5 from Bill Jacobs BMW. I appreciated the communication and helpfulness from Harry and Kelly around the purchase and transfer of ownership. They also do a very good job of More

by maxinejohnson2827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
June 09, 2025

I couldn’t be more happier with the service from Alex Flinn. He was so helpful, kind, and had a genuine demeanor. More

by Yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 06, 2025

Unbelievably bad customer service from a BMW dealership. David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even thoug More

by Rudy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Trax
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Reynoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

Unbelievably bad customer service from a BMW dealership. David did everything for the deal to fall through even though the price was agreed on including initially refusing to move the car indoors even tho More

by Rudy
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Trax
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Reynoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
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