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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,222 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,222 reviews

August 25, 2024

Donnie did a fantastic job getting my car service completed. I really appreciate the acknowledge and communication skills. More

by Will
Recommend Dealer
Yes
Employees Worked With
Donnie
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Will, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 25, 2024

Great experience from beginning to finish my service advisor. Donnie was friendly and service and relatively quick. More

by jinlee
Recommend Dealer
Yes
Employees Worked With
Donnie. K
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Donnie is very helpful and knowledgeable along with being kind. The dealership was very nice too. Thank you for everything, it was appreciated More

by brianlee
Recommend Dealer
Yes
Employees Worked With
Donnie
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Aug 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Donnie here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Bought a pre owned Audi from Bill Jacobs BMW. My third vehicle from BJ. Good service. More

by Submariner
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 24, 2024

Fabulous people, processes and service. Professional brand ambassadors. I was wowed by this dealership. Every encounter was great! More

by Donna Coaxum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervino
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Aug 25, 2024 -

Bill Jacobs BMW responded

Hi Donna, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Jessica was very friendly and straightforward. She welcomed me and my kids warmly. Both her and Husain were very helpful and knowledgeable with their own business. It was a pleasure working with More

by gracepaas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We look forward to your next visit! Take care!

August 23, 2024

I bought my first BMW from Michael Fontana. The experience was excellent in all respects. No pressure, and no mistakes. Very above board. I would definitely recommend for anyone. More

by thomas.lykins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We hope to see you soon!

August 22, 2024

My car was towed into Bill Jacobs BMW over the weekend. Alex Flinn was great at handling my emergency. He was able to get the repair work covered by my warranty. Really happy and enjoyed the service. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Allison, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2024

Alex Flinn was awesome at handling our windshield replacement claim. Our vehicle was finished in 2 days. Great service and would recommend. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Aug 24, 2024 -

Bill Jacobs BMW responded

Hello Vincent, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Vincent, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 20, 2024

Alex Flinn is always helpful and makes a great service experience. He always has a loaner car ready for me to take, and provides an on time update when my car will be ready. Happy client of Bill Jacobs BM More

by Suresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Suresh, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

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