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Bill Jacobs BMW

Naperville, IL

5.0
3,276 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,276 reviews

June 10, 2024

Alex Flinn has been a big part of why we chose BMW over other brands. He truly does care about his customers and wants to assure them a happy experience. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 12, 2024 -

Bill Jacobs BMW responded

Hi Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Jun 12, 2024 -

Bill Jacobs BMW responded

Hi Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2024

They were wonderful to work with! I sent an inquiry via email after hours and received a phone call first thing in the morning from Preston O’Sadnick. I gave him my wish list he sent More

by dejaye2015
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston O’Sadnick
Jun 12, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Thanks again for the recommendation, and have an amazing day!

Jun 12, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

June 08, 2024

The first steps into the facility i was created with smiles and a clean facility. Russ Millard my advisor was helpful and very informative. He was even busy and informed me how my time was more importa More

by chrypa75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Thank you to Mike Alwin for the attention to detail in come in for service, Mike is a great asset to Bill Jacob’s. More

by Alex N
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jun 10, 2024 -

Bill Jacobs BMW responded

Alex, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2024

Overall, this was the best experience. Alex Flinn was great at following up and even added any coupons that were available. I really love the service here. More

by Raj
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 08, 2024 -

Bill Jacobs BMW responded

Hi Raj, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2024

Great all around service from Alex Flinn. He made sure to have my vehicle ready for pick up, and did not keep me waiting. I would recommend Alex for your service. Thank you. More

by Natasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 08, 2024 -

Bill Jacobs BMW responded

Hi Natasha, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

Great experience! My first BMW purchase (X5) and the whole process was wonderful! Giovonna was helpful from the time we placed our order to its arrival at Bill Jacobs! More

by jebuedel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2024

My 5-series recently was towed into Bill Jacobs BMW. Alex was kind enough to lend me a loaner car while the diagnosis was being performed. The repair cost wasn’t too expensive thankfully. I really liked More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 06, 2024 -

Bill Jacobs BMW responded

Hi Brian, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

Mike Collins is always helpful and responsive. If he doesn't know the answer, he will get you to somebody who does. More

by fbs
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 07, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

June 04, 2024

My visit to Bill Jacobs was a great one. I was greeted by JJ who talked me through the 230i. He introduced me to Maggie my sales person. Maggie was wonderful to work with. No games and gave More

by Jackie hoheisel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Graffagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Bill Jacobs BMW responded

Hi Jackie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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