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Bill Jacobs BMW

Naperville, IL

5.0
3,241 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,241 reviews

February 28, 2024

Thank you Mike A for the quick and efficient service and customer centered care. Always a pleasure dealing with Bill Jacobs. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Mar 01, 2024 -

Bill Jacobs BMW responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

February 27, 2024

Alex Flinn is my service advisor at Bill Jacobs BMW. He is knowledgeable and genuinely cares about his customers. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Mar 02, 2024 -

Bill Jacobs BMW responded

Hi Bruce, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope you have a great day!

February 27, 2024

A dealer that still delivers the BMW service one expects out of the brand. I decided to buy a used i3 online (our 2nd one) and ince delivered it wasn't as advertised. I took it to another BMW dealer and More

by MikeD630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Mar 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 26, 2024

Jose our client advisor was amazing and took his time with us. I would give him 100 stars if I could. I highly recommend him!!! More

by Mariacovelli04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jose here at BMW Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

Feb 29, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

February 26, 2024

Service department is exceptional. Thank you Alex Flinn for everything that you do. Always recommend Bill Jacobs BMW. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Feb 27, 2024 -

Bill Jacobs BMW responded

Hi Juan, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

Feb 29, 2024 -

Bill Jacobs BMW responded

Hi Juan, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

February 25, 2024

I have purchased at least 10 BMWs at Bill Jacobs was one of my best experiences purchasing my new X5. The entire team was fantastic to work with. I’d give them 10 stars if I could.Kwaku Who was my sales per More

by Rich P
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you have any further questions, please give us a call. We're always happy to help!

Feb 29, 2024 -

Bill Jacobs BMW responded

Hi, it's experiences like yours that really keep us motivated! Thank you again for the great review!

February 24, 2024

Oil service plan for $225 for 3yrs of oil plan is great. Jacob Murrar offered this plan it it paid off. Thank for your recommendation. Much appreciated. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Feb 26, 2024 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 27, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 23, 2024

I had an exceptional experience at Bill Jacobs BMW. Maggie Bernard served as my client advisor, and she was truly outstanding. I was impressed by Maggie's extensive knowledge of the product, which is q More

by hill.j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for your positive comments about Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

February 22, 2024

We worked with Harry as our client advisor and had an excellent experience. He patiently answered our questions during our first visit and spent considerable time explaining the various features of the c More

by Sahil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Bill Jacobs BMW responded

Hi Sahil, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2024

Brandon Chervinko is always great to work with. Professional and has a warm demeanor. Great employee More

by jlaw234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chervinko
Feb 24, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

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