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Bill Jacobs BMW

Naperville, IL

5.0
3,260 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,260 reviews

December 01, 2023

Bill Jacobs BMW has always taken great care of me. My Sales Associate Bill Earnest always exceeds my expectations and my Service Specialist Alex Flinn always handles my service needs quickly. More

by JTK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Flinn
Dec 02, 2023 -

Bill Jacobs BMW responded

Hi, we're so glad that we were able to exceed your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2023

We purchased a X3 from Maggie Bernard. She did an outstanding job. Very caring, knowledgeable. Strives to please the customer. We would recommend her to help anyone. She was very organized More

by passinir
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefan Malm
Dec 02, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 30, 2023

From initial contact to finalizing our purchase, our experience with Bill Jacobs was thoroughly positive. The team's approach was friendly and welcoming, standing out pleasantly from our visits to other More

by kxw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

November 27, 2023

I highly recommend my advisor, Brendon, for any of your service needs. He is professional, kind, and trustworthy. What made me so comfortable is his past history of working as a BMW mechanic for over 12 ye More

by Bryndal.hickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 29, 2023 -

Bill Jacobs BMW responded

Hi Bryndal, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 29, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

November 27, 2023

Thank you for the great experience on my first visit! I will continue bringing my vehicle here over the dealer closer to home. Shout out to Brendan for making my experience so great! More

by cochraneb953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Nov 29, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2023

I was recommended to go to Shawn and I was very pleased that I did! He was patient and answered all of my questions. Took the time to show me the car. Definitely would recommend using Shawn again! More

by nancin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Bill Jacobs BMW responded

Hi Nancin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 25, 2023

This is the second time in just a little over 3 years that my family and I purchased multiple cars from Bill Jacobs BMW. I again could not have been more pleased with the level of detail and service tha More

by spatel1278
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April in Finance and Marlene in Leasing
Nov 26, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

November 21, 2023

I promise no one that Bill Jacobs knows every piece of technology like Khalil . Kid knew everything. More

by sales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2023

Harry Gianos helped me order/purchase my M3. I wanted a specific color combination and a manual transmission, and he helped me get everything I wanted! I'd definitely buy from him and the Bill J More

by WTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

Nov 23, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 21, 2023

Bill Earnest at Bill Jacobs BMW provided me & my wife with full and friendly sales and customer service. We’ve never had such a great experience in our many years of purchasing vehicles. Bill gave us t More

by glennjenks102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

Nov 24, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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