Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs MINI
Naperville, IL
575 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 575 reviews
January 16, 2023
Nice Friendly greeting Mitchell was awesome explaining the situation very helpful in understanding my needs for time I look forward to my next visit 😀 😊 the situation very helpful in understanding my needs for time I look forward to my next visit 😀 😊 More
by Maria
Employees Worked With
Mitchell shefveland
Helpful January 15, 2023
It has always been a pleasure working with the staff at Bill Jacobs Mini. Though not always for the most part the service has been top notch. Mitch Shefveland, who I’ve had the pleasure of working with is Bill Jacobs Mini. Though not always for the most part the service has been top notch. Mitch Shefveland, who I’ve had the pleasure of working with is very knowledgeable and clear in his explanations of the service/ issues that require maintenance. Offering solutions and keeping the customers budget in mind. More
by eoquinn17
Employees Worked With
Mitch Shefveland
January 10, 2023
My 2017 Mini Cooper Clubman was having a coolant leak. Which was causing the engine to overheat. I reached out to my advisor, Mitch Shefveland, to get his insights. On his day off, he took the time to set Which was causing the engine to overheat. I reached out to my advisor, Mitch Shefveland, to get his insights. On his day off, he took the time to set up my appointment for the following morning. From start to finish, Mitch kept me in the loop on my vehicle. His professionalism and knowledgeable insight put my mind at ease. More
by MitterB
Employees Worked With
Mitch Shefveland
January 10, 2023
I ordered a replacement part through this dealership, and it arrived in a timely fashion. When I had the part installed along with some other much-needed maintenance on my vehicle, the service was quick, and it arrived in a timely fashion. When I had the part installed along with some other much-needed maintenance on my vehicle, the service was quick, and I was back on the road much sooner than I had anticipated. Brendon C. was very helpful! More
by Ethan.osuch
Employees Worked With
Brendon C.
January 07, 2023
They're always very friendly and very informative. They take the time to explain details and answer any questions. They definitely go above and beyond. Brendan had my old registration stickers scraped They take the time to explain details and answer any questions. They definitely go above and beyond. Brendan had my old registration stickers scraped off and put my new one on. They also sent me my garage opener I left in the loaner. (I'm so thankful as I live a bit away!) More
by Liz
Employees Worked With
Brendan
December 27, 2022
Mitch Shefveland and Brendon Chervinko are fantastic, I have never had a bad experience with them. We have two MINIs so we come in a few times a year. I highly recommend bringing your MINI to this dealer have never had a bad experience with them. We have two MINIs so we come in a few times a year. I highly recommend bringing your MINI to this dealer for service! You won't be disappointed. More
by montal70
Employees Worked With
Mitch Shefveland, Brendon Chervinko
December 27, 2022
Brought my car in for service. We had been going to Zeigler in Orland Park. Our advisor at Bill Jacobs in Naperville is Brendon. Wow! Very impressed. He worked with us to make sur We had been going to Zeigler in Orland Park. Our advisor at Bill Jacobs in Naperville is Brendon. Wow! Very impressed. He worked with us to make sure all issues with my 10-year-old Mini We found the best paths snd he provided a loaner so we can get on with our day. Looking forward to getting my rejuvenated car back More
by Acbhope
Employees Worked With
Brendon Chervinko
December 20, 2022
Very nice dealership. Extremely clean and comfortable. I took my vehicle in to be serviced and trusted it was in good hands. Brendon and Mitch did a great job and keeping Extremely clean and comfortable. I took my vehicle in to be serviced and trusted it was in good hands. Brendon and Mitch did a great job and keeping me informed and helping prioritize what needed to be done. More
by Natalie Whelan
Employees Worked With
Brendon and Mitch
