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Bill Jacobs MINI
Naperville, IL
589 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 589 reviews
Helpful January 22, 2024
Went in for my 1st car service appointment, and Mitch Shefveland was very helpful. Despite how busy it was, he was professional and assisted me in a timely manner. It went smoothly and I didn’t have to w Shefveland was very helpful. Despite how busy it was, he was professional and assisted me in a timely manner. It went smoothly and I didn’t have to wait too long. More
by thaothao1231
Employees Worked With
Mitch Shefveland
January 10, 2024
Had a great experience with Mitchell! He helped me in and out of an oil change extremely quickly and was polite and quick in everything he did. He helped me in and out of an oil change extremely quickly and was polite and quick in everything he did. More
by Quinn
Employees Worked With
Mitchell Shefveland
January 05, 2024
Mitchell Shefveland always makes sure to get me in and back out on the road as fast as possible. Always very much appreciated back out on the road as fast as possible. Always very much appreciated More
by tluciani21
January 05, 2024
I was able to schedule an appointment for the next day. The problem was quickly diagnosed and thoroughly explained by my Service Advisor Mitch. I was offered a loner car but chose to wait for my car to be The problem was quickly diagnosed and thoroughly explained by my Service Advisor Mitch. I was offered a loner car but chose to wait for my car to be repaired. The waiting area is comfortable. In a few hours I was on my way. More
by Gary
Employees Worked With
Mitchell Shefveland
January 04, 2024
I have been a customer here for several years. ..they always provide top-notch service. Easy to make appointments, courteous, and professional. I have purchased two Mini Countrymen from here as wel ..they always provide top-notch service. Easy to make appointments, courteous, and professional. I have purchased two Mini Countrymen from here as well. Always a positive experience! More
by Susan Kroll
Employees Worked With
Mitchell Shefveland
December 28, 2023
The dealership was clean and orderly. Cars were presented in a fun fashion for potential buyers to look at them in depth. I was greeted immediately by staff who offered me a seat and a be Cars were presented in a fun fashion for potential buyers to look at them in depth. I was greeted immediately by staff who offered me a seat and a beverage. Very kind and updated me on my wait until I was seen at my scheduled time. When I met with Mitch, he was kind enough to walk me over the process, hear my concerns regarding my vehicle and advised how the service would proceed. Mitch was very detailed and helpful with explaining all steps in the process as well as assuring me issues with the vehicle would be resolved. Mitch was a pleasure to work with and happy to work with him again. More
by mastrino
Employees Worked With
Mitch Shefveland
December 26, 2023
Mitchell was very friendly patient and accommodating. He explained the service that was needed and he kept me informed throughout the process! He explained the service that was needed and he kept me informed throughout the process! More
by cherie1
Employees Worked With
