Bill Penney Toyota

We bought two 2023 Camry’s and and the finance manager told us there is 10 years unlimited miles powertrain warranty and that comes with every brand new car when I took my car to service suspecting front told us there is 10 years unlimited miles powertrain warranty and that comes with every brand new car when I took my car to service suspecting front wheel bearings noise I was first told that it’s not covered When I mentioned the 10 years warranty, they acted like they never heard of it. More

If I could give them no stars, I would. My husband was looking to buy a truck. He found one he liked online. He had gone to previously lots of trucks he liked, and everything was good with My husband was looking to buy a truck. He found one he liked online. He had gone to previously lots of trucks he liked, and everything was good with the vehicles. So he didn't see anything wrong with reaching out about the vehicle even though it was 2 hours away from where we stayed. We were in Florida. They told us it would be a 2,000 deposit to hold the vehicle. We got back home and my husband went to look at the vehicle. It was a 2021 red Chevrolet Tahoe. The vin# is 1GNSCNKD5MR187080. The truck had numerous scratches that looked like they had been covered up but with another color of red paint. It was just one or two. We have a text message from the salesperson that states they even though it looked bad. So you asked for a deposit for a vehicle you thought looked bad in person. This is what i call an unethical sales practice. Why did you not disclose this information before the deposit? So of course, they are stating they cannot return the $2,000 but they can cover the scratches with more paint. The truck cost over $50,000. Who would buy a $50,000 vehicle that has been patched up and doesn't look cohesive? It is very hard to make money these days, but these are the times we live in. Please do NOT buy a car or give them a deposit if you have not seen the vehicle in person. The salespeople are not honest, and the bumper could be fallen off and they will not tell you. They are probably using his deposit to fix the issues with the truck if it's not going in their pockets. I guess this is needed when you can't make honest sales. The salespersons name is Nathan Pinkerton. More

I purchased the 2016 Hyundai Sport on February 23, 2023. I noticed it had just been brought in on that date as a trade (no cleaning or service yet). I retuned the following day for pick up. Two days after I I noticed it had just been brought in on that date as a trade (no cleaning or service yet). I retuned the following day for pick up. Two days after I picked in up, I brought the vehicle back to Bill Penney because it was jerking during acceleration. I checked and the oil was completely dry, no oil in it. I returned the vehicle to Bill Penney and a manager, I believe his name was Gary Lane, that they would do an oil change for me. That was on February 28, 2023. On March 24*, 2023, the jerking during acceleration occurred again. I returned to Bill Penney and this time a manager named Chris Pace received me. He indicated that since it was within 30 days of purchasing, I should leave the vehicle so that the service department could check it out. The next day I received a call stating there was nothing wrong with the vehicle after they drove it for 20 miles and that I should pick it up. I did. On June 14th, 2023, (the day I made my 3rd car payment) the vehicle stopped completely. I had to have it towed to Bill Penney. My significant other and I proceeded to explain to Gary Lane that the whole experience with this vehicle from purchase to that point was unacceptable. Yes, we were highly frustrated because we are human and by this point, I was very scared that I had made a terrible mistake that I was paying a large amount of money every month for a vehicle that is possibly a complete lemon. I felt I had been deceived by this company one hundred percent. My significant other was speaking to Sidney Johnson, who appeared to be very dismissive as if I had wronged this company versus the other way around. My significant other stated to Mr. Johnson that he felt this service department was incompetent and completely uncaring as they had never fixed the problems with the vehicle though I had brought it back several times already. Mr. Johnson became enraged and started slamming things everywhere, yelling out that he was not "going to stand for being called incompetent!" Then Mr. Hunter Johnson tells me that "both parties were wrong" which I do not understand how I am wrong in any of this. My life and my children's lives were placed in danger as we rode on the highway in a car that I believe was sold to us without having ever been evaluated by Bill Penney to ensure safety, at least. There was a recall in 2019 on this vehicle, which was never addressed, and it did involve the engine, which now I am told there is a problem with the engine. I have not yet presented this case to any consumer agencies such as the FTC or the State Attorney General because I want to make sure that your company has every opportunity to independently do the right thing. I have not retained an attorney. I have spoken to an attorney just to obtain information. I have ascertained that every state, including Alabama, has a UDAP statute providing a private right of action to remedy deception, as well as unfair and unconscionable practices. An "as is" disclaimer in the contract does not prevent a UDAP claim based upon the dealers' oral representations, failure to disclose, or unfair conduct. As I may be looking to pursue a cause of action under Alabama Law 8-19-10, More

Just bought a new car( June 2023). Hated dealing with their staff. One salesman did nothing but make comments about how I was refusing to take my husband’s last name. Our main sales ma Hated dealing with their staff. One salesman did nothing but make comments about how I was refusing to take my husband’s last name. Our main sales man, Zach Thomas, was awful. He did not listen to what we wanted, he wasted our time, and talked in circles. He didn’t disclose certain “upgrades” to the cars, and we almost paid an extra couple thousand for features we didn’t even want. The worst thing was that he urged us to sign off on things that hadn’t been completed yet in order to “expedite the process”. I was limited since I needed a car sooner rather than later, but if I could do it again I would def have gone elsewhere or request a different person. My husband will need a new car in the next few years and we will NOT be back. No care of customers. Only the sale. $$$ More