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Bill Penney Toyota

Huntsville, AL

3.4
781 Reviews
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4808 University Dr NW

Huntsville, AL

35816

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Showing 781 reviews

December 20, 2022

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y More

by capotts621
Recommend Dealer
Yes
Employees Worked With
Kevin Diaz
December 15, 2022

The facility was clean and the wait time for my first service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and wh More

by Donna F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Neveau
December 06, 2022

They try to take advantage of women. Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car sales More

by SaraOwen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zack Penney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2022

Charlie Lansdell @BillPenney is the real deal! He helped me purchase my new Corolla and the process was so smooth. Thanks so much for all of the help and guidance! -Lee Ann P More

by Lee Ann P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Lansdell
November 15, 2022

Brought my new Highlander home today. This is my third purchase from Bill Penney Toyota in 14 years. Yes - Toyotas are built to last! Special thanks to James Jackson for answering all More

by Kate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Jackson, Nanie Tovar
November 14, 2022

Love doing business with Bill Penny! This is my second car purchased through them! Call them for all you car needs! Ask for Alex he is wonderful! More

by jordan_deerman05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
November 06, 2022

Professional and reliable dealership. My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience! More

by Sonjaritzclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Vidrios
November 02, 2022

This dealership gave 5 star service from beginning to end, in a situation that was difficult for me, and them. My sales person, Luke was very attentive and had great communication skills. My trade in was More

by rbchelsea65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2022

Gave a deposit on a 2022 Highlander hybrid in March 2022. Salesman‘s name was Vernon Was told 30 to 60 days for delivery. Checked by phone regularly. Informed in July this vehicle was no longer available. More

by Jaellc10
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vernon, Mario, etc
Oct 20, 2022 -

Bill Penney Toyota responded

This is unfortunate to see. Yes, you did order a Highlander Hybrid, and yes it did push out further than we expected. We did communicate this with you throughout the process and you decided to wait rather than look at an alternative. Secondly, you decided to move away from your initial choice of an XLE Hybrid Highlander and move to a Platinum grade Hybrid Highlander. You were told that this would push out the ETA of a vehicle much further than the original choice and you decided that you wanted to wait for the Platinum. You were not told that you had been moved to second rather than first in line, so we are not sure where that miscommunication came from. Without notifying us, you decided to go ahead and purchase a Lexus from another dealership. You then called and said you wanted your deposit back. You sign multiple documents stating clearly that the deposit is NON-Refundable and the vehicle you chose could take much longer than the anticipated timeframe. You decided to pursue getting the vehicle, then change to a much harder to get vehicle afterwards and had been told this would push the delivery time out much further. We all knew of your wife’s illness before deciding to put the deposit down and that it was NON-Refundable in any case. You decided to proceed with the purchase. It is disheartening that this would be a point you’d use to make us out to be cold and callous. We are sorry for your situation, and we do pray for your wife and your family’s health and recovery. We do understand the situation is tough, that does not change the facts stated above. Thank you and please feel free to reach out to me any time.

Oct 26, 2022 -

Jaellc10 responded

“As you know, on March 17, 2022 we, as repeat customers, ordered a 2022 Highlander Hybrid 6961-4 door FD Hybrid XLE SUV (CVT), silver Vin# 5TDGARAHONS10F439 through salesman Vernon Mason. We were told to expect delivery in 30~60 days. Each succeeding month, when we called, another time frame was added. Phone calls were not returned until they had been made by us at least 3~4 times. We had placed a deposit of $1000 and had no reason for not expecting the vehicle based on a good relationship previously with your company. In August 2022, we were advised Toyota no longer makes that vehicle. We were advised by both Mario and Will that we could take a refund or advance to a 2023, which were we encouraged to wait until October. BOTH stated we were #1 to get the 2023. We decided, since we still had to wait, to move up to the Platinum model. We finally gave up on your promises and bought a Lexus in Florida. We noticed you cashed our deposit within 4 days of receiving it. If this deposit of $1000 means more to you than your honesty, your word, and your reputation, please keep it. We trust this will help your business more than our income. As God commands, we will pray for our enemies. By the way, it was Mario who told me on the phone we were no longer #1, but #2.” John & Sandy Rice

October 01, 2022

VERNON MASON WAS MY SALESMAN WHO DID A GREAT JOB HELPING ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE More

by MARTHABRYAN256
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MASON VERNON
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