Bill Penney Toyota
Huntsville, AL
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 781 reviews
You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Mr. Kevin Diaz, he is the best! Me. Diaz is a people person and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Mr. Diaz was efficient but also made sure that everything was covered at the best price. I recommended anyone to go see Mr. Diaz. I had a wonderful experience purchasing a new vehicle. The process was pleasant and Mr. Diaz was very thorough and knowledgeable. He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service. More
The facility was clean and the wait time for my first service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and wh service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and what will happen when I bring it in for a 10,000 mile check. Jessica is a professional in every facet of her job. Donna Freeze More
They try to take advantage of women. Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car sales Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car salesmen. More
Charlie Lansdell @BillPenney is the real deal! He helped me purchase my new Corolla and the process was so smooth. Thanks so much for all of the help and guidance! -Lee Ann P He helped me purchase my new Corolla and the process was so smooth. Thanks so much for all of the help and guidance! -Lee Ann P More
Brought my new Highlander home today. This is my third purchase from Bill Penney Toyota in 14 years. Yes - Toyotas are built to last! Special thanks to James Jackson for answering all This is my third purchase from Bill Penney Toyota in 14 years. Yes - Toyotas are built to last! Special thanks to James Jackson for answering all of my questions and showing me the new (to me) features in the Highlander. He has thorough knowledge of the brand and a relaxed personality - no high pressure! Thanks also to Nanie Tovar for making the paperwork process go smoothly. I'm looking forward to new adventures in the Highlander! More
Love doing business with Bill Penny! This is my second car purchased through them! Call them for all you car needs! Ask for Alex he is wonderful! This is my second car purchased through them! Call them for all you car needs! Ask for Alex he is wonderful! More
Professional and reliable dealership. My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience! My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience! More
This dealership gave 5 star service from beginning to end, in a situation that was difficult for me, and them. My sales person, Luke was very attentive and had great communication skills. My trade in was end, in a situation that was difficult for me, and them. My sales person, Luke was very attentive and had great communication skills. My trade in wasn’t just a normal trade in, but to much to go into detail, but they definitely done me right. I will never own anything but a Toyota, and it will always be from Bill Penney. More
Gave a deposit on a 2022 Highlander hybrid in March 2022. Salesman‘s name was Vernon Was told 30 to 60 days for delivery. Checked by phone regularly. Informed in July this vehicle was no longer available. Salesman‘s name was Vernon Was told 30 to 60 days for delivery. Checked by phone regularly. Informed in July this vehicle was no longer available. Was offered a 2023. Informed, once again 2023‘s were not available until November. Oh, and by the way, you’re now number two on the list, instead of number one. Finally had to purchase another vehicle from a reputable dealer in Florida. Bill Penny could not fulfill their part of the contract and is refusing to return the deposit. This is a retired Vietnam veteran whose wife is suffering from terminal cancer. It would’ve been the fourth or fifth new car purchased. Bill pennies cold and callous response over $1000 is unconscionable. Bill Penny was informed of this review and refused to comment or to defend their actions. More
VERNON MASON WAS MY SALESMAN WHO DID A GREAT JOB HELPING ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE. More