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Bill Utter Ford
Denton, TX
4,292 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,292 reviews
September 14, 2021
The service department kept me informed of the progress. The staff is friendly. They said they would wash the vehicle but didn't. Also, didn't reset the the oil life gauge. Small mistakes. The staff is friendly. They said they would wash the vehicle but didn't. Also, didn't reset the the oil life gauge. Small mistakes. More
by fordedge2019
Verified CustomerEmployees Worked With
garrett
September 14, 2021
Always have good service from the service team at Bill Utter. Came in for the works package and the team delivered quickly despite the Saturday morning rush. Will be back again! Utter. Came in for the works package and the team delivered quickly despite the Saturday morning rush. Will be back again! More
by HECTOR.SALAS
Employees Worked With
September 14, 2021
Great service as always. The recommended fuel injector Great service as always. The recommended fuel injector flush really made a difference. Service was done in a timely fashion. Karina was awesome! Great service as always. The recommended fuel injector flush really made a difference. Service was done in a timely fashion. Karina was awesome! More
by s.fentz
Employees Worked With
Karina
September 12, 2021
Excellent service. Knowledgeable staff and they back their work. If they make a mistake they back up the work they do. I have been a bill utter customer for over 20 years for this reason their work. If they make a mistake they back up the work they do. I have been a bill utter customer for over 20 years for this reason More
by KESSLERTX
September 11, 2021
Was created at the fast service bay very quickly. Service attendant was friendly and informed me of the service cost. Vehicle came back spotless and quickly. Service attendant was friendly and informed me of the service cost. Vehicle came back spotless and quickly. More
by Texaswagners
Employees Worked With
September 10, 2021
Had a simple oil change, tire rotation & engine filter replaced. About an hour would have been in line with other dealership service operations. This took 2 hours and 45 minutes and would not have been do replaced. About an hour would have been in line with other dealership service operations. This took 2 hours and 45 minutes and would not have been done then except I was seriously questioning the service advisor! Alex, the service advisor, gave me the excuse “the paper work got loss”! He then gave me the crowning “I thought you had left”! Really? His computer had every car listed and he could not see mine had been there for 2 3/4 hours? It was the poorest service I have ever had anywhere and I have owned many cars! Bad reputation for Bill Utter dealership! Bad reputation for Ford service! Alex’s name is not listed below in the service department Another customer had virtually the same service and was finished in less than an hour! More
by Bad service appointment
Employees Worked With
Alex
September 10, 2021
Jason and Toronto were able to accommodate us at the last minute. We really enjoyed our experience there. The team was very helpful. Thank you Jason and Toronto. minute. We really enjoyed our experience there. The team was very helpful. Thank you Jason and Toronto. More
by ROSARIOHERNANDEZ08
September 09, 2021
Very great customer service! Do not remember his name but this associate really made me feel welcome, great communication, friendly, and everything went great! anyways thank you so much for your help! this associate really made me feel welcome, great communication, friendly, and everything went great! anyways thank you so much for your help! More
by Tiburcio perez
Employees Worked With
N/A
September 09, 2021
Great dealership and excellent customer service from the beginning to the end of everything they offer. I would recommend them for all your auto needs. beginning to the end of everything they offer. I would recommend them for all your auto needs. More
by DJONES57
Employees Worked With
Other Employees :
Denise Wolfe
September 08, 2021
Quick and friendly service, they even did extra cleaning that I wasn’t expecting. Waited for my car and it was ready sooner than I thought it would be. that I wasn’t expecting. Waited for my car and it was ready sooner than I thought it would be. More
by Randy
Employees Worked With
Don Swift
