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Bill Utter Ford
Denton, TX
4,064 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,064 reviews
February 02, 2021
Service provider made sure the items were explained before have them done. Mr. Swift had been the service provider on two of the visits. Very good service all around. before have them done. Mr. Swift had been the service provider on two of the visits. Very good service all around. More
by markking78
Verified CustomerEmployees Worked With
Don Swift
February 02, 2021
First time at Utter for service. I was so impressed. I told the person handling my service that I know I’m going to like it here. Fast efficient and friendly and I could see them working on my car. Waitin told the person handling my service that I know I’m going to like it here. Fast efficient and friendly and I could see them working on my car. Waiting area is fabulous. I’ll always use your facility More
by leelee4249
Employees Worked With
Other Employees :
The person that checked my car in and explained my maintenance pkg was excellent! Because of the mask I could not pick him out from the photos but he deserved 5 stars, Johnny Constancio
February 02, 2021
This was the best experience I ever had with buying a car. Will was the best salesperson. He did exactly what he said he would do. He was professional and timely and took good care of me. I really apprec car. Will was the best salesperson. He did exactly what he said he would do. He was professional and timely and took good care of me. I really appreciated his service. DeLaunda Gill More
by Delaunda Griffin
Employees Worked With
Will Shropshire, Bill Cooper, Mike Lewis
February 02, 2021
My family has been a customer for Bill Utter Ford for over 18 years! There is a reason for the longevity! FIRST in Class in Customer Service from the Sales floor for New or Used Vehicles, to the after ma over 18 years! There is a reason for the longevity! FIRST in Class in Customer Service from the Sales floor for New or Used Vehicles, to the after market add on's availability, to the Service and Body shop! I have used all repeatedly and have never found a more comprehensive team of people that are focused up making certain that you and your vehicle are well taken care of! We have over 120. 000 miles on our Ford Edge that has been all over the United States totally trouble free! All my service work is done thu Bill Utter Ford, Greg Hall and they insure that myself and my family are in the best of hands! I would not hesitate to take my vehicle across country today on a moment notice! My cares are serviced ONLY by Bill Utter Ford Technicians! My recommendation is to take your business to Bill Utter Ford and in doing so you will be insuring you and your family the best in safety and service! Why not use the best? Why take a chance or compromise? Bill Utter Ford is the ONLY way to go! YOU GOT A FRIEND IN THE CAR BUSINESS THAT WILL COVER YOU FROM TOP TO BOTTOM WITH CUSTOMER SERVICE, TRUST, SAFETY AND FAIRNESS ---BILL UTTER FORD! More
by CHARLESWHANEY46
Employees Worked With
Other Employees :
Ryan Davidson, Johnny Constancio, Dillon Love, Jan Slayton, Sharon Moreno, Bob Lynn
February 01, 2021
I like doing business with Bill Utter for because Dave Underwood always gives me a good deal. John and the service department always take care of my needs. Underwood always gives me a good deal. John and the service department always take care of my needs. More
by pfox1
January 31, 2021
As always, the buying experience was superb. The friendliness and the attention to my wants was exceptional. Thanks to Doyle for his persistence to find what I wanted. The only constructive criticis friendliness and the attention to my wants was exceptional. Thanks to Doyle for his persistence to find what I wanted. The only constructive criticism (hopefully you will take this as a positive idea for improvement) that I have is "Give the customer a call with an explanation that their vehicle won't be delivered when anticipated and why." More
by ralagood
Employees Worked With
January 29, 2021
Had the Ford Rear Camera recall service performed on Thursday. Service was quick and efficient and I received my vehicle back in about 2 hours. Everything went smoothly and Greg Hall was very helpful Thursday. Service was quick and efficient and I received my vehicle back in about 2 hours. Everything went smoothly and Greg Hall was very helpful in making the appt. and ensuring all went well. More
by BARRY_STEELE
Employees Worked With
January 29, 2021
Mr. Morris was very helpful and polite. I was there for an oil change, "The Works". It was fast and friendly service. Everyone was nice. an oil change, "The Works". It was fast and friendly service. Everyone was nice. More
by JOANN.MURDOCK
Employees Worked With
January 29, 2021
Don Swift is an amazing service advisor that pays great attention to detail. He is committed to customer service with an emphasis on educating his customers and providing a rewarding experience. attention to detail. He is committed to customer service with an emphasis on educating his customers and providing a rewarding experience. More
by cnicoles26
Employees Worked With
Don Swift
January 28, 2021
Does not treat customers with value. Good cars but Horrible customer service. I merely asked if there were any discounts available and your employee scolded me like their child telling me that I shoul Horrible customer service. I merely asked if there were any discounts available and your employee scolded me like their child telling me that I should go and that he would refund my money back immediately. I decided to ignored it but that was an unacceptable insult. I understand that you are salesmen and that what you do is bargain but does that involve treating your customers without respect and talking to them in an unpleasant manner? More
by Tyrus11
Employees Worked With
Bill Cooper, Will Shropshire, Mike Lewis
