Bill Utter Ford

Couldn't be more pleased! My service writer Danny is tops at what he does. He's a complete winner. The loaner car lady is excellent, at making available just what the custo My service writer Danny is tops at what he does. He's a complete winner. The loaner car lady is excellent, at making available just what the customer needs. I like my F-150 that I bought at Utter Ford and I like Utter Ford! More

Broken GPS I got my truck back and my GPS is still not fixed... the service center told me they put a whole new GPS in my truck but it seems worse than the first I got my truck back and my GPS is still not fixed... the service center told me they put a whole new GPS in my truck but it seems worse than the first one....it seems like they put in an old GPS as it doesn’t recognize the new highways in my area when the first one did. I will be calling them back after the holiday More

Polite Provided a list of items that should be addressed, but did not provide an estimate. Would have been nice to know how much the items would cost: brake Provided a list of items that should be addressed, but did not provide an estimate. Would have been nice to know how much the items would cost: brake shoes and coolant flush. More

great customer service the team at bill utter did an amazing job. they went above and beyond to make me happy. I work long hours and was un able to pick loaner vehicle up so the team at bill utter did an amazing job. they went above and beyond to make me happy. I work long hours and was un able to pick loaner vehicle up so they brought it too me. the manager was awesome and so was my advisor witt. keep up the great work More

Amazing dealersdhip & service center Absolutely without any doubt the best experience ever. From the day I purchased my car to now almost 100,000 miles later they have had my back every Absolutely without any doubt the best experience ever. From the day I purchased my car to now almost 100,000 miles later they have had my back every step of the way. The Bill Utter Ford dealership, and staff have gone above and beyond to ensure I was taken care of. Thank you! More

Great Enjoyed the experience. This is the 5th new car purchased from this dealership and they have always treated my wife and I with great respect. Thanks. Enjoyed the experience. This is the 5th new car purchased from this dealership and they have always treated my wife and I with great respect. Thanks. More

Quick Service Friendly service, get things done quick. Close to work. Lots of choices for appointments & times. I bought my truck at Bill Utter Ford new. I will be Friendly service, get things done quick. Close to work. Lots of choices for appointments & times. I bought my truck at Bill Utter Ford new. I will be back. More

Ford Escape Adam is awesome! He is very knowledgeable of the inventory. He only showed me the vehicle and price range I wanted. I wasn’t going to buy that day but Adam is awesome! He is very knowledgeable of the inventory. He only showed me the vehicle and price range I wanted. I wasn’t going to buy that day but the Escape Titanium was too good to pass up. Adam showed me all the extra features and price in comparison to other inventory which sealed the deal for me. Great low key salesmanship! This is the fourth vehicle I bought from Bill Utter! The last two were from Toronto! To see him in Finance 4 years later says a lot about Bill Utter. More

Seemed ok but not sure everything was done. Went in for 80k service. I wanted it all done but I don't think my tires were rotated. They did not ask for the wheel lock socket and a tire with ste Went in for 80k service. I wanted it all done but I don't think my tires were rotated. They did not ask for the wheel lock socket and a tire with stem cap missing was in the same place. More

Frustrating, Dissatisfied I took my truck to the shop to have it checked because the truck doesn't feel like it is shifting. When I get to 55-65 miles an hour sometimes the in I took my truck to the shop to have it checked because the truck doesn't feel like it is shifting. When I get to 55-65 miles an hour sometimes the indicator shows that I am still in 4th gear sometimes it shows that it goes to 5th and 6th gear but you never feel it shift. The truck sounds extremely loud. They kept my truck for a week. I had to call to get updates and was told on Thursday that the shop foreman had driven it and didn't feel like it was a transmission issue and they moved it to a different technician and I would receive a call with an update. I called Friday to get an update and no one could tell me anything. I called again Saturday morning and was told someone would call me back. Never heard from anyone so I called around 1 pm and was told that the shop foreman had driven it that day and it was the bearings and I would receive a call at some point with a quote. I had already had the truck torn apart at another shop for this issue and they thought it was a bearing also and it wasn't. I told the service manager that I wanted to pick my truck up on Saturday and I didn't want him to do any repairs. He said he would call me with my total. They closed at 3:00 and of course I never received a call. I received a call on Monday morning and I told my service contact the same thing. She apologized. I went to get the truck Monday night and after all of this when I got in the truck after they had it for a full week, the low tire pressure light was on. They didn't even bother to put air in the tires. Carrie did try to help she was very friendly and I hate to give her a bad review but the entire process was just unpleasant. More