Bill Utter Ford

Amazing salesman I first saw my car online and sent an inquiry form in to find out more info. Within an hour I received a text from Phil and told him I was already on I first saw my car online and sent an inquiry form in to find out more info. Within an hour I received a text from Phil and told him I was already on the way there to check it out ! He was extremely knowledgeable , helpful , and let me test drive it on my own. Then when I told him my husband was looking for a truck as well but couldn’t come up to check it out, he let me pick out a truck, drive it home to my husband to check out , then return back in the vehicle we wanted to trade in! I was extremely impressed ! His communication and ability to work with us was top notch. More

Bill Utter Ford is terrific! So grateful to Bill Utter Ford for making purchasing a car such a pleasant experience. The sales people are all so very kind and really go out of the So grateful to Bill Utter Ford for making purchasing a car such a pleasant experience. The sales people are all so very kind and really go out of their way to help!! More

Great Customer Service. Sales Consultant Steve Davidson was great! Friendly... knowledgeable and got me the best price in town with no haggling. Kenneth Carter was great in Sales Consultant Steve Davidson was great! Friendly... knowledgeable and got me the best price in town with no haggling. Kenneth Carter was great in Finance... Fast and friendly, he shopped and got me best rate around. More

5 Star Service!!!!!!!! I always give Bill Utter Ford a 5 star rating!!!! I’m a 4-5 time repeat customer and would never buy anywhere else!!!! From Phil Tysinger, my salesper I always give Bill Utter Ford a 5 star rating!!!! I’m a 4-5 time repeat customer and would never buy anywhere else!!!! From Phil Tysinger, my salesperson, to Mike in finance to Mark in service to Taylor in custome service.....they are all great!!!! More

Great customer service As soon as I arrived I was greeted and started my service request. The tech that greeted me was Trey. Then Eddie came over to assist. The tech that di As soon as I arrived I was greeted and started my service request. The tech that greeted me was Trey. Then Eddie came over to assist. The tech that did the work Was Lance. They all had great customer service skills and went great lengths to ensure my visit was A+. Getting outstanding service and ease of the transaction was great. 5 stars for all involved. Great job guys...keep it up. More

Don Swift was great! Don Swift was Great! He knew what he was talking about. He got me in and out quicker than I expected. Waiting area is very nice and all of the staff Don Swift was Great! He knew what he was talking about. He got me in and out quicker than I expected. Waiting area is very nice and all of the staff was very nice. More

9 months of problems, then I purchased pre-owned Ford Escape for cash. Intermittent reoccurring challenge. At wits end, thinking I would take huge hit to trade in per salesman, I purchased pre-owned Ford Escape for cash. Intermittent reoccurring challenge. At wits end, thinking I would take huge hit to trade in per salesman, pre owned sales manager saved the day. He gave me several options to trade for original value. He determined my 2014 would not be sold on their lot and traded for a 2017 of like miles. Ken S. saved the day. Was 24 hrs. from launching social media campaign. But Ken took charge and made it right. Erin was A+ service rep and mechanic did everything he could to fix it. Ken redeemed the dealership. The GM followed his lead. I will continue to use Bill Utter Ford. More

Purchase of my 2018 Ford F250 We first contacted Bill Utter Ford by the internet on a vehicle we seen on their site. Toronto Spikes quickly contacted us back by phone. We ask for s We first contacted Bill Utter Ford by the internet on a vehicle we seen on their site. Toronto Spikes quickly contacted us back by phone. We ask for some pricing on the truck. He went and work up some pricing for us and contacted us right back. We live an hour away from the dealership but decided to make the drive. When we arrived the first thing we seen was Toronto had already pulled the truck up to the front door for us. Toronto showed us around the truck then we went inside to look at the numbers again...Needless to say we bought the truck. Toronto made every step very convenient which streamlined the process. Great sales person!! I will say that everyone we met in the dealership bent over backwards to make us comfortable. Great Experience! Denise Wolfe in the Aftermarket Accessories Department handled my bed liner install a few days later. She knew I was coming from an hour away so she expedited the install and got me in and out in 2 hours. Wow! More

State inspection Customer services was good friendly and courteous. Did not have to wait long. The gentleman that greeted was very polite & even offer us a bottle Customer services was good friendly and courteous. Did not have to wait long. The gentleman that greeted was very polite & even offer us a bottle water. I didn’t catch his name More

Great Customer Service Recently had an accident and in need of a new vehicle. I drove to every dealerships up and down I-35E frontage road Denton and Corinth. Last stop Bil Recently had an accident and in need of a new vehicle. I drove to every dealerships up and down I-35E frontage road Denton and Corinth. Last stop Bill Utter Ford. I was met at the front door by Kyle Hodges. He was very attentive to my needs and instantly attempted to meet attempted to answer all my questions. What impressed me the most...no pressure. He didn't pressure me into buying a vehicle. Kyle walked me through the information of the cost of the car including rebates without pressure. He was the first to help with this process. Wow! Was I impressed! All other dealerships wouldn't discuss cost without first committing to purchase a car. After an accident and all that entails I really didn't need undo pressure. Thank you Kyle, thank you Bill Utter for making my transition easier. Yes I plan to purchase a Ford Fusion! Yes I'm telling all my friends about Bill Utter! More