Bob Ferrando Ford

Our Ford Transit passenger van broke down 9 hours from home and Bob Ferrando Ford was able to squeeze us in for two appointments with no notice, getting us back on the road within days. We are grateful th home and Bob Ferrando Ford was able to squeeze us in for two appointments with no notice, getting us back on the road within days. We are grateful that we not only bought the van from Bob Ferrando Ford at a good price but also that we were near them when we needed service. Happy customer. Will continue to use them for purchase and service whenever possible. Kudos to everyone at the shop - all you folks have dedicated customer service-driven attitudes. More

I needed a part replaced and it was going to be over 500 dollars but when he got into it, the expensive part didn't need replaced, I appreciated the honesty and it cost me only 129 dollars so that was great dollars but when he got into it, the expensive part didn't need replaced, I appreciated the honesty and it cost me only 129 dollars so that was great. More

Always great customer service and friendly crew, I always appreciate honesty & fast service and I received both! appreciate honesty & fast service and I received both! More

My recent lease experience at Bob Ferrando Ford in Girard was outstanding from start to finish. The entire process was smooth, efficient, and stress-free. Master Sales Consultant Shawn Haas and Finance Manag was outstanding from start to finish. The entire process was smooth, efficient, and stress-free. Master Sales Consultant Shawn Haas and Finance Manager Paul DeDionisio were instrumental in making the experience such a positive one. Shawn took the time to understand exactly what I was looking for and guided me through the available options without ever making me feel pressured. Paul was equally impressive in the finance office, clearly explaining the leasing details and working through incentive options to ensure I received the best value possible. What stood out most was the balance both Shawn and Paul struck between exceptional interpersonal skills and consultative expertise. They are kind, friendly, relatable, and genuinely empathetic professionals who made the entire process easy and enjoyable. Their flexibility, knowledge, and commitment to customer service created a leasing experience that exceeded my expectations. More

I stayed at the dealership to wait for my car and Arlen checked on me 3 times to see if I needed anything. He offered me a rental car which I did not need but the offer was appreciated. The mechanic, Ed Cu checked on me 3 times to see if I needed anything. He offered me a rental car which I did not need but the offer was appreciated. The mechanic, Ed Curtis also checked on me and gave me details on the problem with my car. More

Todd was friendly, and knowledgeable. Paul made everything easy with financing. I appreciate their help very much. Paul made everything easy with financing. I appreciate their help very much. More

Service department great thank you very much Happy they could get us in for service in our time of need. could get us in for service in our time of need. More

They have done well at diagnosing and fixing any problems I've had with my vehicle. It's an old car so I appreciate that. I've had with my vehicle. It's an old car so I appreciate that. More

Good place to buy a car or truck Keaton chase very good with people. I will buy from them again. with people. I will buy from them again. More

No Mustangs on lot? New or used? F150 trucks with V6 and no V8 what the heck is goin on? New or used? F150 trucks with V6 and no V8 what the heck is goin on? More