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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,481 Reviews

1,481 Reviews of Bob Ferrando Ford - Service Center

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June 16, 2021

My 2013 Ford Explorer came back home driving like new once again! This team in the service department at Bob Fernando never lets us down! I have been taking my Fords here for years! Excellent service a More

by LKRU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
June 13, 2021

I like Ferrando Ford cause they are very professonal at what they do . You don’t have to wait forever for an appointment and all the employee that i have dealt with have been helpful. More

by SAMNANCY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Delfft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Greaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven McInchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane, Jesse Illig
June 08, 2021

John in service was very accommodating and extremely helpful. I have gone to Bob Ferrando for the past 30 years because of the owner and the people that work there. More

by 7swale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

I have always been pleased with my experience at the service department. Have been treated kindly if I have a concern.Never had a problem at all. More

by Lizzy96684
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
June 03, 2021

First time at this dealer.. Customer service was great. They were upfront about initial diagnostic costs...prompt to call about issue and pricing. No complaints..service dept was knowledgeable and check ca More

by Jtuthill67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

As always, exceptional service! Explained what was wrong in a way I could understand. They fixed the problem in no time at all. Even washed my car which I appreciated very much More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2021

I have been doing business with Ferrando for over six months. The service department, especially the manager, is outstanding. The sales department, especially Mr DeDionisio, was very helpful in completi More

by gregorydollinger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 03, 2021 -

gregorydollinger responded

this review is true and correct.....gld

June 02, 2021

Your service department is first rate. I had a recent problem with brakes and rotors on my leased 2018 Explore which had less than 25,000 miles. The service manager, John was outstanding in resolving my More

by Jgspider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2021

As always, the Bob Ferrando Dealership did a fantastic job with the friendliness, courtesy and the knowledge in their craft. Over the years I dealt with many dealers' service departments but this happens More

by LDOROSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
May 25, 2021

always feel that I am taken care of. feel good being part of Ferrando Ford family. the Servic e Dept is exceptional.makes you feel that they want to do the best that they can for you. More

by jeffbeck011164@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
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