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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,358 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City. The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers. Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway. With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store. In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi. As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club. Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,358 reviews

October 09, 2019

A Fair Exchange The vehicle I purchased from Bob Penkhus VW is a well-rated vehicle. It wasn't a spectacular deal, but the salesman, Bryn is a stand-up person and to More

by BTOCARCIUC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tadd Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryn Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are very happy to have provided you with such a positive experience! Thank you for the kind words you had to share about Bryn. We hope you have a wonderful day!

October 08, 2019

It’s fine. They are slow. 3.5 hours for an oil change and brake flush, was told to expect 2 hours. No updates throughout the process. Seems like people were wait More

by s_achatz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Prange
Oct 09, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate you taking the time to let us know about your recent experience. We strive to provide excellent customer service and apologize we fell short. We'd like to further discuss your concerns. Please email us at social@bobpenkhus360.com at your earliest convenience. Thank you - Bob Penkhus Automotive Group

October 08, 2019

Great experience! Aric made the whole car buying process simple and stress free. I really like how he took the time to explain all the features of the car to address ou More

by BOWERS719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tadd Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Chavez, Aric Cecale
Oct 09, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're happy to hear you had such a positive experience with our team! The kind words you had to share about Aric are greatly appreciated. Have a great day!

October 07, 2019

Excellent Job From the phone call to make an appointment to Joey in the service department, my whole experience was smooth and efficient. Everyone I encountered was More

by justyhampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Oct 08, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're happy to hear you had such a positive experience with our team! Thank you for the kind words you had to share about Joey. Have a great day!

October 07, 2019

Penkus Service appointment This great dealership is what brings us back to service our vehicles. It’s also the first place we look when it’s time to replace one of our cars. More

by TITODEWAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Prange
Oct 08, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are very happy we could provide you with a positive experience! Thank you for your continued patronage!

October 07, 2019

Great experience Your service center has always made my wife and I feel special. You have a great team and I hope they get the recognition they deserve. Your team make More

by Pzamora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.R. Cihura, Fabian Vigil, Haleigh Vance
Oct 08, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're happy to hear you had such a positive experience with our team! Thank you for your kind words and we look forward to your next visit!

October 07, 2019

Randi is awesome! She was very helpful with her knowledge in finance and sales made me comfortable and welcomed doing business at Bob Penkhus! She made sure to work out the best deal possible in order for me More

by Issac
Recommend Dealer
Yes
Employees Worked With
Randi Droll
Oct 08, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

Issac, we are very happy to have provided you with such a positive experience! The kind words you had to share about Randi are greatly appreciated. Thank you for the recommendation and we hope you have a great day!

October 06, 2019

Good service Easy to schedule. Friendly staff. Explained the work and cost in clear detail. Car returned clean. the Uber service was nice. No need to wait for a sh More

by Paul W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Sherban, Fabian Vigil
Oct 07, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

Paul, we're happy to hear you had such a positive experience with our team! We look forward to your next visit.

October 05, 2019

Great service and easy to understand results Joey Culberson texted me prior to the appointment to give me his contact information in case I had any questions or needed to add any additional servi More

by Diesel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Oct 07, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are very happy to have provided you with such a positive experience! The kind words you had to share about Joey are greatly appreciated. We look forward to your next visit and hope you have a wonderful day!

October 04, 2019

Great first time experience The service was prompt - I arrived and was greeted immediately. Check in was easy and our service manager, Fabian, completed the service by the tim More

by LKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil
Oct 07, 2019 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are very happy we could provide you with a positive experience! Thank you for the kind words you had to share about Fabian. We look forward to your next visit!

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