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Bob Rohrman Toyota

Lafayette, IN

4.6
1,673 Reviews
When you come to our Lafayette dealership, you will discover that we offer more than just inventory, service, and financing for Toyota models. Bob Rohrman Toyota is committed to exceptional customer service and creating lifelong connections with drivers in the Lafayette area. We serve Delphi IN, Frankfort IN, Monticello IN, and beyond by meeting your automotive needs and viewing each customer from Delphi IN, Frankfort IN and Monticello IN as part of our extended community. We view drivers from the Delphi IN, Frankfort IN, Monticello IN and beyond not just as customers but as individuals with unique needs. Our goal is to match you with the Toyota model that suits you best so that you leave our Lafayette dealership with the car, truck, crossover or SUV that suits your lifestyle. Our financing team is also here to find the lease or loan that accommodates your needs. When it's time for maintenance, we offer the precision, speed, and affordability to keep your Toyota Camry, Prius, Highlander, Corolla or RAV4 in peak condition. Make the trip from your home in Delphi IN, Frankfort IN or Monticello IN to visit us in person here in Lafayette and see for yourself how much more enjoyable shopping for, and owning, a vehicle can be with a professional dealership on your side. We're conveniently located, we're waiting to answer any and all of your questions, and we look forward to assisting you with all your vehicle transactions and services.
Contact Dealership

3900 South Street

Lafayette, IN

47905

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Showing 1,673 reviews

May 16, 2022

Loving my 4Runner! !!! Logan and Daniel were both great to deal with and sent me away with a full tank! More

by Cummins955
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Plantenga
May 16, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Logan and Daniel delivered such a great experience!

May 16, 2022

Dealership was ok. Customer care could definitely be improved. Like offer a drink, water, anything. Plus the waiting game was extensive. Wait for this, wait f More

by nursegrammy2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Thayer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert (Hanjin) Kim, Cristopher Lopez
May 17, 2022 -

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that some aspects of your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

May 17, 2022 -

nursegrammy2 responded

I believe you have been given the whole story. We had to wait for 3 hours to purchase our new Prius. In this length of time, sitting, pacing, watching many employees wandering from room to room. Two other customers were waiting as well. Our meeting to finish the car deal was a scheduled appointment. No surprises. Yet the wait went on and on. If we wanted any refreshments there were vending machines, we saw on our own. Not one employee ever asked if they could get us anything, as they were wandering. If I would have been buying the car without my husband, the deal would not have happened. I would have left. Lucky for your business, my husband is more patient. Yet he also stated if he wants to buy another vehicle, he would not return here. Our sales person and others were very friendly, nice, just not customer oriented. Or maybe never trained as how to make customers feel like a priority, or provide ways to make the wait not as uncomfortable for customers. We headed to this store because the web site listed several cars we were interested in. We get there (hour drive) only to find out the dealership has none of these vehicles. We put money down on the prius, it was being shipped. Several weeks later, we look at the web site again only to see the prius we have the deposit on listed as available. We were told this is how the dealership works. Web sites are not correct, but gets customers in, kind of like a bait and switch deal. This is wrong and deceiving. I am aware that other dealerships do this as well. As a customer, maybe this is ONE reason people are buying cars online. Customer care and honesty should be priority. Kim Culpepper and Marvin Kun

May 16, 2022

I have worked with Drew for at least Mylan previous five auto leases. He always exceeds my expectations and frankly does more than I would ever expect him to do to accommodate a smooth transition from one v More

by mark lindsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Bob Rohrman Toyota responded

It's fantastic to hear that Drew provided you with great customer service while assisting you with your new purchases! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Toyota!

May 16, 2022

Kaylee has been very helpful and goes out of her way to make sure everything is satisfactory More

by Chip256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylee Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Bob Rohrman Toyota responded

We appreciate your business and our team looks forward to serving you again soon!

May 16, 2022

This has been the best used car purchasing experience I’ve ever been involved in. Super easy, super nice people. Kylee is such a great salesperson and Spencer was super nice in finance. They both had More

by Bnoles48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylee Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Streitmatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Anderson
May 16, 2022 -

Bob Rohrman Toyota responded

It's great to hear that Kylee and Ben were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks for choosing Bob Rohrman Toyota!

May 16, 2022

I have leased 2 Tacomas and have had a good experience with sales and service More

by Webb08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Streitmatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Schutz
May 16, 2022 -

Bob Rohrman Toyota responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Tacoma! All of us at Bob Rohrman Toyota are glad to have you as a customer.

May 16, 2022

Had an incredible experience. They made it super easy and Dalton was very informational and helpful. More

by Zjpoling2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Bob Rohrman Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Dalton and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 15, 2022

Wonderful experiences at this dealership. I have bought and/or leased 6 cars in the last 3 decades and over that time the service has only continued to improve. Sales people like Dalton are t More

by stephdelpaine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
ZAC KINCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Bob Rohrman Toyota responded

Thanks for your feedback on your recent visit to Bob Rohrman Toyota. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

May 15, 2022

Jed was great! First time buying a car and made sure I was taken care of and understood everything! More

by Katie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEDADIAH SEKUTERA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Bob Rohrman Toyota responded

Thank you, Katie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jed and our team met your expectations. Thank you again for choosing Bob Rohrman Toyota!

May 15, 2022

Larry has been my salesman for two vehicles now. He is honest, knowledgeable, and will do everything he can to accommodate you. More

by bill.reames20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rainford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Anderson, Robert (Hanjin) Kim
May 16, 2022 -

Bob Rohrman Toyota responded

Thank you, Bill! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota.

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