Bommarito Nissan Hazelwood - Service Center

Above & Beyond Chris has gone above and beyond for me. When I purchased my car, Chris was there for me every step of the way. Now, going in for a simple recall Chris Chris has gone above and beyond for me. When I purchased my car, Chris was there for me every step of the way. Now, going in for a simple recall Chris has been incredibly helpful. Chris works hard, he's patient, motivated, dependable and overall a geniue person. I would highly recommend Chris and will continue to work with Chris in the future. More

Awesome Dealership If buying a vehicle or having serviced the service is always awesome. The salesperson/service people make you feel welcomed no matter the nature of th If buying a vehicle or having serviced the service is always awesome. The salesperson/service people make you feel welcomed no matter the nature of the visit. More

Service/sales Excellent to deal with. No pressure. Honest and reliable. Heather is always cheery and friendly in service. Easy dealership to make a service appointm Excellent to deal with. No pressure. Honest and reliable. Heather is always cheery and friendly in service. Easy dealership to make a service appointment. Todd in sales is always available to answer questions. More

Ongoing Service Many times a person gets the red carpet treatment when first buying a vehicle and then for a short time thereafter; however, at Bommarito Nissan we ha Many times a person gets the red carpet treatment when first buying a vehicle and then for a short time thereafter; however, at Bommarito Nissan we have received ongoing excellent service for our Pathfinder. The service department has always gone above and beyond to make sure everything is taken care of. Matt Gonzalez has been great in handling our service needs. More

Always the best I never worry that we could get a better deal somewhere else. We can't. And that is thanks to the General Manager, Jerry Eickel. I never worry that we could get a better deal somewhere else. We can't. And that is thanks to the General Manager, Jerry Eickel. More

I very rarely take the time to fill one of these out but I have been so impressed with Rich in the service department at Bommarito Nissan that I felt compelled to do this. Not only does he take all of the I have been so impressed with Rich in the service department at Bommarito Nissan that I felt compelled to do this. Not only does he take all of the time that is needed with you and with your car, but he also is friendly, intelligent, and speaks to you like a human being. He is extremely respectful of your time and budget and will work with you on what needs to be done with your vehicle so that you're left feeling like you're in complete control of what just happened - rather than left scratching your head at the end of the day with a bill and no idea what was done to your car. I had to wait a few minutes when I went to pick up my car and he was on the phone, obviously he apologized for my wait (because he's Rich, and he's a kind person), and I told him that I would wait all day if it meant that I got to work with him. I meant it too. The best part is that this is pretty much true of everyone at Bommarito Nissan - I worked with Dustin to lease my car and he was fantastic too. Excellent job everyone at Bommarito Nissan - thanks for making me a happy customer. More

They were very helpful in getting me the car i needed and helping me understand the entire process of trading in my old car. There was no pressure and they were very understanding. helping me understand the entire process of trading in my old car. There was no pressure and they were very understanding. More

I have been to many dealerships in the past. MOST of them treat you like a numbered customer and they are just ready for the next one.. This dealership takes the time to talk TO you, not AT you.... Every sin treat you like a numbered customer and they are just ready for the next one.. This dealership takes the time to talk TO you, not AT you.... Every single staff member that I ran into, asked me how I was, if I was being helped and if I needed anything to make my visit more comfortable. As I got my car worked on, I was informed as to what was going on and how long it would take. I browsed the showroom during my visit and every single salesman was very polite, friendly and made me feel as if I belonged there. I will ALWAYS go back to Bommarito for any help I may need in the future. I have recommended this dealership to many people and consider them to be the best at what they do. Thank you for all your service and friendship. More

I scheduled an appointment for warranty service. Arrived on time 10:30 AM, 3 service managers were at their counters with only 1 actively working on a customer. Received no acknowlegment from the other 2 se on time 10:30 AM, 3 service managers were at their counters with only 1 actively working on a customer. Received no acknowlegment from the other 2 services managers. Waited 5 minutes, when the service manager who was working with the current customer finally indicated that he would be with me in a few minutes. The other two service managers were unresponsive, still no acknowledgment. The service work was a recall and was told that it would be a few hours. Decided to go back to work and wait for the call to pick up my Nissan Rogue. Received a call at 4:30 PM from Rich indicating that my car would not be ready and that they did not even get to it. I did not get a courtesy call during the day and with this call at the close of business I needed to understand options. Rich did mentioned that a service vehicle would be provide at no charge. Upon my arrival to the dealership around 5PM, I was told that all service vehicles were out. Not to worry, they would take me to enterprise leasing where I could get one with no charge to myself. That evolution was an adventure, they did not tell enterprise that I was coming so it was like waiting into airport and waiting in line and it was a 45-60 minute wait. FINAL REVIEW: I have purchased several vehicles from Bommarito over the years and thought all service departments were equal in customer service. THIS IN NOT TRUE. The service I receive was going back in the 70's- 80's where customer service was not on the radar. I did speak to the service manager and indicated the situation. It was very cordial and professional. My reason for choosing this dealership was the proximity to work. Unsure if I will be working with this dealership in the future for service. With all the competition the competitive edge is in your first impression. I am recommending this dealership because I got to speak with the customer service manager, the warranty work was fine but how we got there was an adventure. More

BOMMARITO NISSAN AND FRED RECKERT IN SALES AND MATT GONZALES IN SERVICE, EARN MY BUSINESS EVERY TIME I VISIT THE LOCATION. THEY NEVER STOP TRYING TO BE OF ASSISTANCE, FIRST BY CAREFULLY LISTENING TO MY GONZALES IN SERVICE, EARN MY BUSINESS EVERY TIME I VISIT THE LOCATION. THEY NEVER STOP TRYING TO BE OF ASSISTANCE, FIRST BY CAREFULLY LISTENING TO MY QUESTIONS AND CONCERNS AND THEN MAKING A SINCERE EFFORT TO ADDRESS THOSE ISSUES. PEOPLE MAKE THE DIFFERENCE IN BUSINESS. BOMMARITO NISSAN HAS THE RIGHT PEOPLE. THERE IS A REASON THERE HAVE BEEN SIX NISSANS IN OUR HOUSEHOLD, THREE CURRENTLY! IT ALL STARTED WITH THE TREATMENT I RECEIVED FROM FRED AS A USED CAR CUSTOMER. More