Boucher Buick GMC of Waukesha

I was extremely pleased with the level of Customer Service I received at Boucher Buick GMC in Waukesha, WI. Mr. Gregory Prince, Sales Representative, was knowledgeable, continually pleasant, and went Service I received at Boucher Buick GMC in Waukesha, WI. Mr. Gregory Prince, Sales Representative, was knowledgeable, continually pleasant, and went above and beyond to locate the vehicle I was interested in purchasing. He and his Team (GM, Scott Teigland), made the deal with regard to my trade, rather seamless. They were willing to work with me on price, and were respectful of me and my monetary limitations. Gregory contacted me every 2 days via phone or email with vehicle locator updates, even contacting me on his day off. I purchased a Buick Encore GX, and I am extremely pleased. I definitely made the right decision, not only with regard to the vehicle, but also with the choice in dealerships. In summary, I would highly recommend Boucher Buick GMC in Waukesha, WI. More specifically, I encourage you to reach out to Mr. Gregory Prince, Sales Representative, when you are ready to purchase your vehicle! More

Professional respect timely. 11 oclick appt was completeded in 25 minites. Done. Done. Done done done done done .done done Too many words needed to complete completeded in 25 minites. Done. Done. Done done done done done .done done Too many words needed to complete More

Jeffrey Fisher did a excellent job during the purchase experience. Jeff did follow up and send additional information to ensure of my satisfaction. Great job Jeff. experience. Jeff did follow up and send additional information to ensure of my satisfaction. Great job Jeff. More

Reggie did a fine job of checking me in and managing the process right through billing and pick up. Good place. I have the service dept a great review but marketing gets downgraded because the system woul process right through billing and pick up. Good place. I have the service dept a great review but marketing gets downgraded because the system would not accept my review because at 23 words it was too short! More

Derek and team were extremely respectful of my time and were detailed and knowledgeable regarding the vehicles. I was impressed by the level of service that was provided, and would recommend the dealership were detailed and knowledgeable regarding the vehicles. I was impressed by the level of service that was provided, and would recommend the dealership to anyone looking for a new vehicle. More

Overall all issues were eventually resolved but it is clear there is a lack of communication & information flow at the dealer service center. It took over a week to get a simple repair completed and onl clear there is a lack of communication & information flow at the dealer service center. It took over a week to get a simple repair completed and only after the issues were escalated. It have also been over a week since my service and I still do not have any documentation regarding the service. More

Our experience with Gregory, Ken and Kendall at Boucher GMC/Buick was tremendous. They worked with us to to find the right vehicle and worked seamlessly through the logistics. They had a very low key appro GMC/Buick was tremendous. They worked with us to to find the right vehicle and worked seamlessly through the logistics. They had a very low key approach which was very much appreciated. Gregory even put together a video tour of our new Envision Avenir as we were on vacation when it arrived. Easily the best experience we’ve ever had purchasing a new vehicle. Well done! More

Check engine light came on twice since I bought truck. First time they checked and cleared code. Second time I called manager I was dealing with. With no response. First time they checked and cleared code. Second time I called manager I was dealing with. With no response. More

Amazing customer service and very informative on what you are looking for in a vehicle. I have been going to him for 2+ years and he is awesome. I also loved the service as well over there they treat everyon are looking for in a vehicle. I have been going to him for 2+ years and he is awesome. I also loved the service as well over there they treat everyone like family and they always take good care of your vehicles as well. More