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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,924 Reviews
Call Service Center (262) 254-6911

1,924 Reviews of Boucher Hyundai of Waukesha - Service Center

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June 07, 2024

You forgot to tighten the oil pan plug after changing the oil. I was lucky to catch it before the plug fully came unscrewed and damaged the engine. More

by Brj999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 31, 2024

Ruben and Tim were both AWSOME! Car runs better than when it was new. Great service! Highly recommend More

by JPRUBY1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Thilleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
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Jun 03, 2024 -

Boucher Hyundai of Waukesha responded

Thank you! Ruben, Tim, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

Helpful
May 30, 2024

They made the purchasing process very easy and stress free. Our salesman was very knowledgeable about the vehicle we were interested in. More

by TR
Recommend Dealer
Yes
Employees Worked With
Mark Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Kemmer
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May 31, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Heaney Service Manager 262-522-1000

Helpful
May 24, 2024

I never serviced my vehicle here. They falsely creating a service record on my vehicle. Its getting uploaded to my carfax history too. More

by jaychryvoip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know anyone here
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Jun 01, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, Jay, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Heaney Service Manager 262-522-1000

Helpful
May 24, 2024

Very nice building and atmosphere, best selection of cars in the state for what I was looking for More

by Sncgolf03
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

Helpful
May 23, 2024

Great advice and communication. Quality of work is great and they were courteous and timely More

by MMORATECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Heaney Service Manager 262-522-1000

Helpful
May 23, 2024

Great service, great people. Derrick has such a lovely singing voice, and is happy to sing any of the classics on request. I don’t take my car anywhere else!!! More

by HEYDEENIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Krubsack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Thilleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Heaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Fuller
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May 29, 2024 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

Helpful
May 18, 2024

Salesman was great Dominic great experience would come back for next car very comfortable greet very frfriendly More

by RKBRANDT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominac
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May 20, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear Dominac and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000

Helpful
May 14, 2024

Prompt response, nice, clean facility, on time recall work. Good coffee too - very important! thank you More

by Jlancast5
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Boucher Hyundai of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Heaney Service Manager 262-522-1000

Helpful
May 05, 2024

Service was done in a reasonable time frame, I received a video showing work that was completed. I reviewed the work and upcoming maintenance needing to be done with Dan Doble. Service cost was reasonable wi More

by DLEEO5411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Thanks for the great review. Thank you for choosing Boucher Hyundai of Waukesha; we look forward to having you as a valued customer for years to come. Rob Heaney Service Manager 262-522-1000

Helpful
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