Bourne's Auto Center

Bait and switch We test drive 3 different pickup trucks. Decided on a 2014 white 1500 Siverado WT. Our sales rep. Trey, pulled the vehce up online and said "great new We test drive 3 different pickup trucks. Decided on a 2014 white 1500 Siverado WT. Our sales rep. Trey, pulled the vehce up online and said "great news it's available". I then questioned about the online price of $21,690 and why the tag in the window said $14,990. His response was "We honor the online price". We again questiined why the window tag was a different price. He made a joke and said "that is the best deal in town. If that was the price I would buy it myself". I told him that it was false advertisement. No effort was made to save the sale. The manager was never consulted. They lost a good sale. Very poor customer service. The worst part of this visit was that the truck was in the front part of the lot with the keys in it and unlocked. Leading us to believe that it had recently been driven. Still no one noticed that incorrect price. Find that hard to believe. More

Bournes - Hyundai Sonata My Sales Rep Mark went the extra mile to get my insurance binder from Liberty Mutual. The sales process was straight forward and easy. Mark earned thi My Sales Rep Mark went the extra mile to get my insurance binder from Liberty Mutual. The sales process was straight forward and easy. Mark earned this strong review because he performed the heavy lifting in making sure my insurance binder had the correct "stamp". It took 2 - 3 tries and phone calls to Liberty Mutual but he accomplished the requirement without having to involve myself. He communicated all setbacks and eventually the success. Very happy with the service from Bournes. - James More

Service was phenomenal and staff was professional and courte I walked into Bournes knowing what i wanted but unsure of what i was going to find. I was greeted by a warm staff and a sales woman by the name of Sue I walked into Bournes knowing what i wanted but unsure of what i was going to find. I was greeted by a warm staff and a sales woman by the name of Sue smiled at my family and I. She welcomed us to Bournes and asked what brought us in today. After explaining why i was there and what i was looking for Sue went above and beyond to make sure i got what i wanted and was looking for. She was not pushy(as some dealership sales people can be) 'impatient, rude, or not understanding. She showed that she really cared about me and was not just in it to make a sale. After some consideration and helping me narrow it down i chose a 2017 nissan altima. Then came the hard part. Payment for the car. David in finance was also extremely courteous caring and professional as Sue was. He broke down every part of the finance paperwork making sure i ubderstood everything abd that the payments were affordable for me. He also made sure that my parents understood as well as my parents do not have English as their first langauge. Sue was also very kind to my parents involving them in the chouce of the car too. I left that night with not only a new car but also with a new dealership. Will be going back to Bournes for all my car needs and recommend them to any one. GREAT JOB Sue and David. More

Easiest process ever By far the best priced and lowest mileage vehicles in the area. In and out in the vehicle I wanted in a few hours!! Ask for salesman Greg!! I went in By far the best priced and lowest mileage vehicles in the area. In and out in the vehicle I wanted in a few hours!! Ask for salesman Greg!! I went in the day after a huge snow storm and Greg did what he had to do to make sure the vehicle was cleared off and ready for me to test drive and ultimately take home the same day. I have purchased at other dealerships and none of them were as helpful and friendly! More

smile, calm, efficient, value, all complete quickly! I walked around the lot, not chased by any sales people and asked questions they answered and reassured would be a painless value-based car-buying exp I walked around the lot, not chased by any sales people and asked questions they answered and reassured would be a painless value-based car-buying experience. They were the epitomization of courtesy, professionalism, yet relaxed comfident environment. I will definitely recommend Bourne Auto Sales to all I hear interested in changing their car in 2018 :-) More

Great stress free and very personal environment to buy a car Buying car today was stress-free in a friendly environment with very professional staff .everything was done in no time and with no hustle I would Buying car today was stress-free in a friendly environment with very professional staff .everything was done in no time and with no hustle I would highly recommend buying car at this dealership. More

Efficient and easy Knew what I wanted, process was real easy. Jose was efficient and had answers for any questions I had. Very accommodating! Their inventory was well ba Knew what I wanted, process was real easy. Jose was efficient and had answers for any questions I had. Very accommodating! Their inventory was well balanced. More

Diligent My experience at Bourne's was amazing. My salesman did everything in his power to work with me & get me into my dream car. He was very diligent and ea My experience at Bourne's was amazing. My salesman did everything in his power to work with me & get me into my dream car. He was very diligent and eager to make me satisfied. He was quick to answer my calls and emails and is a miracle worker. Thanks Jose. More

I’d 100% recommend to anyone Great experience! My first time ever entering into a Car dealership to purchase a car and things definitely went better than I expected. They were ver Great experience! My first time ever entering into a Car dealership to purchase a car and things definitely went better than I expected. They were very quick to respond to my emails. I knew this was the dealership I wanted to go to based on the reviews I had seen and the price of the vehicle. I came in an hour early for my appointment and was helped within a few minutes. I dealt with David who was the salesperson as well as Matt who is in charge of finance. The experience is like no other I walked in was greeted with a smile by the beautiful young ladies working the front who also offered snacks / coffee. The best part of this place is the chill vibe which allows you to feel very comfortable. They allow you to go on a test drive on your own which was great. Their prices are very competitive and they do this because they have a “no haggle” policy which means the price is the price there is no negotiating which just makes for an easier transaction. I came in preaproved through DCU and they were able to pull that up and take care of everything for me right at the dealership. The one thing I was not too excited about is the $500 “doc fee” they have but this is a common fee among dealerships. Simply take that into consideration when you see the price of a car. I would recommend this dealership to all family and friends. Hopefully David will still be there next time to help me out! Thank you! I am extremely happy with my purchase! More

Review Great customer service. Shawn was fast and a great person to work with. The service was great and went lot faster than expected. I would recommend Bou Great customer service. Shawn was fast and a great person to work with. The service was great and went lot faster than expected. I would recommend Bourne to others More