Bourne's Auto Center

My search for a quality used vehicle was a long one - I am thankful I did not rush into anything and I happened across Bourne Auto Center. I purchased a 2011 GMC Acadia Denali, in amazing condition and pr am thankful I did not rush into anything and I happened across Bourne Auto Center. I purchased a 2011 GMC Acadia Denali, in amazing condition and priced well KBB - at first I was hesitant because of the price but after getting to the dealership I was able to take the vehicle out for a test drive my decision was made. The dealership made me feel very comfortable, I would definitely work with them again in the future. More

Shawn Weir could not have been more helpful. He is patient and spent as much time with as needed. Never any pressure. The inventory contains a large variety of vehicles all of which appear to be of patient and spent as much time with as needed. Never any pressure. The inventory contains a large variety of vehicles all of which appear to be of good quality. More

I recently purchased a 2011 Jeep Wrangler from Bournes Auto. The purchase of the vehicle was seemless and Mike Kelley was extremely professional and his customer service was exceptional! I called Bourn Auto. The purchase of the vehicle was seemless and Mike Kelley was extremely professional and his customer service was exceptional! I called Bournes to look for a car for me and that day he found one. The exact model I wanted! The whole experience was Perfect! Thanks again Mr. Kelley!! More

Bourne's is always a very friendly and accommodating dealership to work with. Our family does not do our car business anywhere else, we fully trust Bourne's and their staff. They are always pleasant to dealership to work with. Our family does not do our car business anywhere else, we fully trust Bourne's and their staff. They are always pleasant to work with, and put the customer first. I could not speak any more highly of their work or dedication to their customers. I highly recommend them for any car needs! More

Its true they didn't take my personal info when I test-drove a vehicle and they didn't chase me like other dealerships will - "did you buy a car yet"??? But in hindsight that was actually cool. I sho test-drove a vehicle and they didn't chase me like other dealerships will - "did you buy a car yet"??? But in hindsight that was actually cool. I shopped all of New England for this year & model car with this mileage range and Bourne's was by far the best price by a couple thousand dollars on my vehicle. The only negative thing I have is the car could have been cleaner when I test-drove it but when I was ready to buy they cleaned it up so well it looked almost new. My mechanic found a couple of minor things that I addressed with Bourne's and they took care of them no problem. I am extremely satisfied and will look them up first in the future when purchasing a used vehicle. More

My husband and I were treated with great respect and the followup by both of the employees I worked with was terrific. I was able to test drive a number of autos until I found the one that was the best fit followup by both of the employees I worked with was terrific. I was able to test drive a number of autos until I found the one that was the best fit. My special requests were met without any protest and every step of the financing process was throughly explained. It was apparent that there is a true Team mentality at Bourne and that customer service is at the top of their priority list. We are very happy with the Saturn Vue we purchased. It has just weathered through a snow storm without any problems. I have already recommended the delaership to anyone who asks where I purcahsed the car. More

This is my first time purchasing a vehicle from Bourne's but based on this transaction I will definitely return for my next vehicle. Excellent service!! Bourne's but based on this transaction I will definitely return for my next vehicle. Excellent service!! More

Mike was great to work with with. He was straight forward and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The fact that they had on site registry was a great convenience. While viewing the car prior to purchasing we noticed the rare head rests were missing and there was only one key. Mike immediately without hesitation informed us he would get both the head rests and extra key. We could not be more happy with the entire process. We would certainly go back again. The only area that could have been better and again this is not a knock is that when we arrived at the dealership to complete the purchase we had to wait an hour before being seen, but we did not have an appointment and it was a Saturday. Carlos also did a great job. Tim & Sherry More

It was very easy to purchase my vehicle at Bourne's. I had seen the exact vehicle I wanted online before I went to the dealership, so I was able to walk in, talk with the first available salesman, test I had seen the exact vehicle I wanted online before I went to the dealership, so I was able to walk in, talk with the first available salesman, test drive the vehicle, and process the financing, all within about 2-3 hours. Shawn was friendly and knowledgeable about the vehicle, and he made sure everything was delivered as agreed upon. In fact he let me come back a few days later to have them buff out a few scratches that we missed during the initial walk-around, which I appreciated. My only suggestion for improvement in Shawn's customer service is to return customers' calls more promptly and to return calls within the timeframe quoted for a callback. The only other issue I had was with the payoff for my trade. I traded in a car with a loan from Wells Fargo, and I was expecting a payoff letter within 2 weeks so I could submit it for a refund of an extended service plan I had purchased with the car I traded in. After three weeks I noticed that Wells Fargo had auto-debited another payment from my checking account. First I called Wells Fargo and found out that while they had record of quoting a payoff balance, the car had not yet been paid off, and the payoff balance was no longer valid. Then I called Bourne's and was told that the person who handles paying off trade-ins was on vacation for a couple weeks and was now trying to get caught up. She had apparently not payed off my trade-in before my next payment was due. She apologized and said she would take care if it right away. She called Wells Fargo again and was given a higher payoff balance (obviously, because interest accrues over time), so I had to send her a copy of my bank statement proving how much had been auto-debited. She sent me a refund check for the auto-debited car payment, then paid off the loan with Wells Fargo, and I was finally able to get that payoff letter so I could get my $1,000 refund from the service plan. It was a hassle that could have been easily avoided had the car been payed off immediately. More

Great experience. Jake, Shawn and Andy did everything they could to get me in my new Mercedes. No pushy salesman and very professional. Would absolutely recommend to any one looking to buy a great used c they could to get me in my new Mercedes. No pushy salesman and very professional. Would absolutely recommend to any one looking to buy a great used car. Thanks guys! More