Back

Bourne's Auto Center

South Easton, MA

4.9
4,947 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
Contact Dealership

135 Belmont Street

South Easton, MA

02375

Directions

By Type

Showing 4,947 reviews

September 19, 2022

The dealership has alot of nice vehicles. Service and sales was decent, but the steps to finish the insurance, registration,cleaning/prep of the vehicle was average. Had to get gas in our new More

by Linds40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ronan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Aiello, Kris Tetreault
Sep 19, 2022 -

Bourne's Auto Center responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns. Mike Kelley General Manager

September 18, 2022

Best car buying experience ever No pressure sales Kevy was our salesperson and was wonderful He was knowledgeable helpful and friendly Our finance person was Shawn and he was awesome Again no pressure More

by sueacushnet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Sep 18, 2022 -

Bourne's Auto Center responded

Thanks for sharing about your experience with Bourne's Auto Center. We appreciate your business and hope to see you again soon! Mike Kelley General Manager

September 16, 2022

Bourne is the best! The only place my family has gotten cars for the last 10+ years! Kyle was super helpful. We love the no pressure sales. Definitely recommend! More

by Kelly graham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bloom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2022 -

Bourne's Auto Center responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kelly, and we look forward to working with you again. Mike Kelley General Manager

Oct 25, 2022 -

Kelly graham responded

Updating my review as I am less than pleased. Within 2 hours of driving the new vehicle several lights came on. Apparently there was a broken wheel bearing. The oil had also not been changed. A sensor needed replacing. Brought the car in, the bearing was Replaced and oil was changed. I was told there was no record of the oil being changed before the purchase. I believe that was supposed to done with the safety check before the sale. Leads me to believe there may not have been a safety check done. I was told I would get a call to bring the car back when the intake air temp sensor came in for replacement. I have not gotten a call. I traded in a 2015 Kia Optima and was told by finance I was due a check from My warranty and to call if I didn’t receive. Which I have not. I have Emailed, email was all I could be given by someone via your chat on website, also left a voicemail and no one has contacted me back.

Oct 25, 2022 -

Bourne's Auto Center responded

Kelly, Thank you for taking the time to speak with me this afternoon. We apologize for the delay in closing out these remaining items. We will see you Thursday. Mike Kelley General Manager

September 16, 2022

Disappointed, dealership delivered car with key component now working on steering wheel and windshield wipers were to big, thus scratching car. Told dealership this car was going cross country and needed eve More

by jmbast
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Bloom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2022 -

Bourne's Auto Center responded

Sorry to hear there were some issues with your vehicle. I would like the opportunity to discuss this with you and come up with a solution. I had left you a voicemail on Friday with my contact information. I can be reached at 508-230-2903. Michael Kelley General Manager

September 14, 2022

Para mi una muy buena atención y muy buenos precios y lo mejor de todo que con personas que hablan español para los que no entendemos mucho el idioma. More

by Stalin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Kelley General Manager

September 13, 2022

Kyle was extremely helpful and kind throughout this whole experience and I couldn’t be happier with my results! More

by kaitlynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bloom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Bourne's Auto Center responded

Congratulations on your new purchase, Kaitlynn! We are very happy to hear that Kyle provided you with such a positive experience. We sincerely value your business and look forward to your next visit. Mike Kelley General Manager

September 13, 2022

I felt very comfortable with their program of no hassle prices. The salesman Jose was great, knowledgeable and friendly. I never felt pressure to buy anything. They even provided snacks while waiting for t More

by Nema111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Bourne's Auto Center responded

Thanks for sharing your thoughts about your experience with Jose here at Bourne's Auto Center. We appreciate your business and hope to see you again soon! Mike Kelley General Manager

September 12, 2022

I’m completely and totally happy with my purchase of my new car! Everyone at Bournes is extremely professional and welcoming! I was beyond lucky to have an amazing salesman (Kevin) to help me find the perf More

by Lindsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
Sep 14, 2022 -

Bourne's Auto Center responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bourne's Auto Center. Mike Kelley General Manager

September 11, 2022

What a great experience, Jose made the process painless and hassle free. He was so knowledgeable and caring. Made sure our new car was in perfect condition even though it was closing time. Will definite More

by C. Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Braddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Bourne's Auto Center responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bourne's Auto Center! Mike Kelley General Manager

September 11, 2022

I had a smooth car buying experience. The sales employee Jose was helpful throughout the car buying process from the beginning to the end. There was no sense of pressure so i felt very re More

by ratanajnou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Bourne's Auto Center responded

Thank you so much for choosing Bourne's Auto Center! Congrats on your new purchase, and let us know if we can be of any more assistance! Mike Kelley General Manager

...
62
...