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Bournival Jeep
Portsmouth, NH
577 Reviews
About Bournival Jeep - Your Portsmouth Jeep Dealer for New and Used Cars- Woman Owned and Operated For Over 10 Years!
At Bournival Jeep, we are fully transparent so that you experience the best auto shopping process possible. As New Hampshire's largest Jeep-only dealership, with a Better Business Bureau (BBB) A+ Rated Business, we are in the top 10% of the nation's dealers for customer sales and satisfaction. We also have New Hampshire's only on-site off-road test drive course! Come enjoy the easiest car buying experience ever.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:30 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 577 reviews
October 16, 2014
A happy first/second time customer Our dealership experience was excellent a second time around. We had come in to see what our options were on a small budget and very limited time fram Our dealership experience was excellent a second time around. We had come in to see what our options were on a small budget and very limited time frame. Found a great vehicle and drove home in a Ford Focus. I didn't imagine that car buying could be so easy. I will be recommending to all friends and family. Thank you Bournival Jeep for a great first/second time buying experience! More
by sgilman87
Helpful October 15, 2014
Fix My Car I woke up last Sunday to find that my car would not get started. Suffice to say that I was not a happy camper as this made me late for work. I made I woke up last Sunday to find that my car would not get started. Suffice to say that I was not a happy camper as this made me late for work. I made a few calls and had my car towed to the Bournival Jeep dealership so they could check it out for me. Not only was I quoted an incredibly fair price, but my car was repaired and back in my possession by Tuesday evening. Who does that????!!!! An awesome team of service people that's who! Mike Fletcher is now my car repair hero. If I ever need more work done, Bournival is my service team. In a word.....awesome-sauce! Thank you Bournival Jeep. More
by cakelady58
Employees Worked With
Mike Fletcher
October 14, 2014
Outstanding Customer Service The staff at Bournival Jeep made my new car purchase effortless. The sales staff was very knowledgeable and gave us exactly what we needed!!! World The staff at Bournival Jeep made my new car purchase effortless. The sales staff was very knowledgeable and gave us exactly what we needed!!! World Class Customer Services. I have never had a car buying experience be so easy. Not only did they not pressure us, they made sure we understand every aspect of what was happening. I will be recommending to all of my family and friends. More
by majirule_8
October 07, 2014
A Happy Customer An excellent dealership experience in all aspects. We came in to look, and drove away in a new Grand Cherokee Limited. Service after the sale has al An excellent dealership experience in all aspects. We came in to look, and drove away in a new Grand Cherokee Limited. Service after the sale has also excellent. More
by Dbilden
October 02, 2014
Amazing experience Where to even begin?! From the minute we walked in the door, every single person went out of their way to make us comfortable and say hello. Every emp Where to even begin?! From the minute we walked in the door, every single person went out of their way to make us comfortable and say hello. Every employee- from the gentleman cleaning windows to the owner of the dealership- was friendly, polite, and genuine. There is an awesome children's area where my daughter could be occupied while my husband talked business and Shannon even brought paperwork to us there so our kiddo would stay entertained. Everyone involved with our experience bent over backwards to give us the best possible scenario in all aspects; from our trade in value to financing, they went above and beyond. I can't say enough about how amazing Bournival Jeep is. More
by APRECI8NH
October 02, 2014
2 Subaru for 2 VW's From the time we drove on the lot we were greeted with Shannon's great smile. I pointed out the cars we wanted and I was able to drive them within min From the time we drove on the lot we were greeted with Shannon's great smile. I pointed out the cars we wanted and I was able to drive them within minutes. We soon after met Dale who gave us an amazing deal on our trades. While waiting, the owner came out and greeted us herself. Very friendly staff right down to the service manager Mike and Jessica the finance manager. Overall the best experience purchasing a car or 2 than any other place I've been to. I highly recommend checking them out if you are looking for a used car. They were, in my book a 10 out of 10. Thank you Bournival for taking great care of me. More
by vwoversuba
September 27, 2014
I made a mistake buying here I have considered writing a review for the past few weeks about my experience, for several reasons. This is just my opinion and my own personal experi I have considered writing a review for the past few weeks about my experience, for several reasons. This is just my opinion and my own personal experience. You always have that gut feeling when something won't end up in your favor. This overall experience solidified that gut feeling. . I made the mistake of purchasing a non-Chrysler vehicle from a dealership that sells Chrysler products. This was my first mistake. No one knew anything about the vehicle, except myself. I was lied to, on several occasions, but I wanted the vehicle as they were difficult to come by with low mileage. I was guaranteed that they would "fix" some mechanical issues I found during my initial test drive. Low and behold, they wrote it up on the bill of sales as a "inspect and service if needed" after I took delivery. I planned for 4 weeks to get to the dealership for them to fix the issue. After nearly a 4 hour drive (because I lived out of state) I was told that they could find nothing wrong with the vehicle. I was clearly the bigger person here while the service manager and salesman attempted to explain why they weren't willing to do what they said they would, which was "fix" the issue...because they couldn't find the issue again. Just to note, I took my vehicle to someone who specialized in the brand and they immediately told me that the problem was overlooked and they ended up fixing it through the factory warranty. This dealership never took the vehicle and put it on the lift, they just did a test drive. To make a long story short, I walked out and will be recommending every other dealership in their area to my friends and co-workers as this dealership clearly had one thing in mind $$$$$. Yes, I know all dealerships do have $$$ on their mind, but this isn't the point. Make a customer happy and they will be repeat business, or will send business your way. I never got to meet the sales manager, which based on what the sales man told me about him, I'm glad I didn't. I tend to keep myself very calm and composed and I maintain a professional demeanor. I left the dealership livid, which rarely happens to me. Next purchase will be handled much differently on my end. Avoid my gut feeling at all cost! More
by Nvid23
September 19, 2014
Pleasurable Buying We had the best experience ever buying a used Jeep from Bournival Jeep. Shannon, our salesperson was very pleasant and knowledgeable of inventory and We had the best experience ever buying a used Jeep from Bournival Jeep. Shannon, our salesperson was very pleasant and knowledgeable of inventory and made things go smoothly. Alissa, the president/owner personally checked in on us to make sure that everything was going OK. We highly recommend this dealership. More
by suzanne.noyesdriscoll
September 06, 2014
Best car buying experience I absolutely hate buying a car but Blake made it so easy and fun. He was knowledgeable and straightforward. I will recommend him to everyone! I absolutely hate buying a car but Blake made it so easy and fun. He was knowledgeable and straightforward. I will recommend him to everyone! More
by Nic113
August 28, 2014
Purchased a new Jeep from Bournival We recently purchased a new Jeep from Bournival. This is our second Jeep we purchased from them and traded that one in for a new one. The entire staff We recently purchased a new Jeep from Bournival. This is our second Jeep we purchased from them and traded that one in for a new one. The entire staff could not have made the enitre process easier. We were tight on time to pick up the car and they arranged for it to be prepared for delivery in hours. The sales team spent tme going through the vehicle with us and we are on our way. There is something to be said for a small town car dealership and Bournival is the bench mark of how to do business. More
by car guy 66
