I wasn't in the market for a new car. I owned a new car already and LOVED it, but it was not four-wheel drive, therefore, I didn't feel comfortable driving. I was in a terrible car accident in my dodge caliber and I credit the safety features for my survival. I wanted a car comparable to my dodge caliber. I came across the Jeep Patriot online and decided to see it in person. Steve Tobey greeted us immediately. He was open, friendly, outgoing, and fair. I felt he was informative about jeeps. He answered our questions completely, and I felt like he was honest. I never felt pushed to make a purchase, which would have been a deal breaker. He allowed me to take my time looking around the lot, and test drive as many jeeps until I felt comfortable. I liked how casual the experience was and when I was ready to negotiate my trade, it was in my own time. I knew after driving the patriot, that that was my car. I left the lot that same day with my jeep and will gladly return for services (hopefully for routine maintinence only!). I will recommend Bournival Jeep to friends, family, and coworkers. I feel like I'm "Living the Dream!" Thank you Steve and Jessica!